Soft Skills Tips

On the Phone??

A customer won't care what you know, until they know that you care - Nancy Freidman on Phone Etiquette

Face to Face?

55% of what you say is in your body language, 7% is in your words, the rest is in the sounds of your voice - Alan and Barbara Pease on Verbal & Nonverbal Communication?

Selling a product?

Alternative Close is giving an alternative of two products for the buyer to purchase one product - Steve Bird on Sales Techniques?

In Customer Service?

Customer Experience Excellence is the consistent delight a customer feels before, during and after the delivery of a product or service which comes from a genuine commitment to Customer Service - Anchal Andrews on Customer Experience?

Are you an Authentic Leader?

Authentic Leaders originate in four ways - from the outcome of struggles; by being born into a Leadership position; through pursuing a cause; by being enrolled into a supervisory position - Shamir & Eliam on Authentic Leaders

Are you initiating transformation??

Pseudo Transformational Leaders are: tyrants of history; 'we' - 'them' thinkers; overweigh authority; underweigh reason; transforming by fear rather than getting a buy-in - Yukl on Transformational Leadership

Are you in Financial Services??

Particularly when markets are in recession, invest with monthly premiums at low cost buys, assessing market movement, this is a part of dollar cost averaging - Benjamin Graham on Strategy

Want to increase IPRU??

In Automotive, to increase "income per retail unit" and maintain "time-cost ratio", get your customer Auto Financing through a panel bank at the dealership and give them an add-on insurance. It is a win-win between the dealership and customer -?Anchal Andrews on Automotive Financial Services

Want to succeed in Corporate Training??

Lectures are futile - exercise their mind, interact and engage with relevance, get them off their feet, wake them up, challenge them, test their retention and practice, measure their performance - Anchal Andrews on Learning and Development?

Now, you are aware!?

That is Nicky's Nutshell.