Total Quality Management , its framework , Its impact & Obstacles

What is Total Quality Management (TQM)?

Total quality management are the act, art or manner of handling, controlling & directing for an organization to maintain long-term success through procedure of raising degree of excellence of products or services.

Some Key elements of TQM like ???????

. Customer focus???????????????????????

·????????Strategic systematic approach

·????????Process centered

·????????Fact based decision making

·????????Employee engagement

·????????Integrated system

·????????Communication

. Continual improvement???????

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Pillars of total quality management

·????????Customers-orientation (both internal and external)

·????????Never-ending improvement

·????????Statistical control of business processes

·????????Preventive maintenance

·????????Participative management

·????????Ongoing preventive action

·????????Cross-functional management

·????????Product, Process & systematic approach

·????????Organization

·????????Leadership

·????????Commitment

o??commitment to continuous improvement,

o??commitment of top management

·??????Synergistic relationships.

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What is quality culture?

Quality culture?is an environment where team members genuinely care about the quality of their works and make decisions based?a set of group values that guide how improvements are made to everyday working practices and consequent outputs.

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How TQM has impacted quality culture: -

The area total quality management has evolved

1.?????From “product orientation” to “customer requirement orientation”.

2.?????Prioritize equal of service & cost through standardization with proper transparent distribution.

3.?????It insists on “long term decision making” rather “short-term decision”.

4.?????TQM emphasize on “prevention of occurring defects” over “detection of defects”.

5.?????Focus & give importance on removing error from “system” rather from “operation” by focusing on preventive action.

6.?????TQM impart responsibility distribution for “all members of organization” rather “quality control department” through individual leadership concept demonstration, awareness & communication

7.?????Problem solving through “team work” not only by “managers” through engagement.

8.?????Role of manager change from “planning, assign, control & enforce” to “delegation, coach, facilitate & mentoring”

9.????TQM focused procurement not only through “price basis” but also with “life cycle cost & partnership building”.

?What are the obstacles of total quality management implementation?

1.?????Lack of management commitment: - senior management demonstration & adequate resource allocation, view quality program as quick fix.

2.?????Improper planning: - lack of formalize strategic plan for change

3.?????Lack of continuous training and education: - awareness of companywide definition of quality

4.?????Incompatible organizational structure and isolated individuals and departments: - poor interorganizational communication

5.?????Ineffective measurement techniques and lack of access to data and results.

6.?????Lack of customer focus: - paying inadequate attention to internal and external customers

7.?????Inadequate use of empowerment and teamwork

8.?????Inability to change organizational culture: - Politics and turf issues

9.?????Failure to continually improve

QUALITY FRAME WORK: