So, Who Should Control Innovation?

So, Who Should Control Innovation?

5 years ago, the press were triumphantly declaring the victory of marketing over control of social media for brands. Social tools, it was noted, were essential to improving customer experiences and customer service, and custodianship needed to be moved from IT divisions to the communication experts in marketing.

Whether this was:

  1. true, and/or
  2.  a good idea

                            ...is up for debate.

Now the truism is to say that social belongs to every aspect of business and should not be so heavily controlled by marketing. Indeed the 'poor performance' of social presences for some brands could in part be attributed to gimmicky, artificial campaigns rather than genuine engagement, facilitating streamlined business practice.

...social belongs to every aspect of business and should not be so heavily controlled by marketing...

Right now we're beginning to see history repeat itself for business innovation strategy. While it's certainly true that marketing as a sector is ripe for disruption, and could well benefit from facilitating innovation development, giving marketing divisions total control of innovation for a brand is tantamount to starting a toy store on an iceberg. It might look pretty and eclectic, but it's not selling anything and it just might sink.

Much like social media, innovation can be deployed in a manner that helps change audience behaviours and improves business productivity. But it needs to be handled carefully. And setting the agenda for innovation development should happen across the firm, not just in marketing domains. While the outcomes of innovation may help drive sales or grow a business, the effectiveness of innovation in firms is dependent on practical, thorough stakeholder engagement.

...setting the agenda for innovation development should happen across the firm, not just in marketing domains...

As such, control of innovation development in firms probably needs to sit between operations and strategy management, rather than in marketing divisions. It helps to be able to see things through a marketing lens, but locating innovation facilitation entirely within marketing could blind a firm to the opportunities for process improvement throughout the organisation, and render innovation initiatives as jejune gimmickry.

Brands have an opportunity now, at the birth of the business innovation revolution, to be forward-thinking in their approach to facilitating innovation. Now is not the time to assume that marketing have all the answers. What's needed is education across senior management on the process of incubating innovation, the advantages of 'fast failure', and the sustainability of an agile business.

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Anthony J James was named as LinkedIn's 'Agency Publisher of the Year' for Asia Pacific. Thanks for reading - please feel free to FOLLOW, SHARE, COMMENT, LIKE, TWEET, PIN, QUOTE & EMAIL.

If you enjoyed this post maybe try this one: How to Prevent #Innovation From Simply Being Boring

We need to bring in the mind set of small business start ups where are no departments but all together are the team. Swarming business models move their groups activities to the very aspects that demand attention. When combined with agile, scrum and squad approach you can achieve goals just in time with the highest quality and a surprisingly small group of collaborators.

I totally agree again AJ, great read! What I see as the best opportunity to disrupt this positively is to change the way we organise business activities in most cases. The problem is the silo's we did create with all their subcultures and conflicting interests and battles over internal power. And another root lies in the control systems we flew in with Lean, Six Sigma, Prince 2, ISO-certification and so on. We made humans brainless zombies who got to follow the system like robots or else they will pay the price. By the way, this system is interpret by every separate department differently causing cohesion and unity issues.

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Very nice read AJ and I couldn't agree more! On the subject of innovation management I like to add: Innovation indeed shouldn't be controlled by marketing just as finance isn't controlled by marketing. Neither should it be the exclusive playing ground for research & development. Innovation is a business lifestyle, carefully cultivated in your enterprises DNA and running through the veins of the entire organisation, 24/7 pumped by the heart of C-level leadership and breathed by the lungs of all departments, the mindset of every single employee advertising the gospel of progress and business happiness. Innovation should be separately represented in the board room. Not to control it but to make sure that innovation professionals teach and mentor all other leaders and co-workers how to integrate and develop innovation in their own daily practice. As an example how not to do it I refer to Apple which I admire for blessing the world with some very awesome products. But Apple isn't an all over innovation incubator. In fact Apple buys a lot innovation but sells their products with this old fashioned model of terminating the competition and force the users to the exclusive usage of Apple products. And within a few years Apple will experience the same faith as what happend to Nokia. Today world market leader and tomorrow gone. For the first time since The 'Think Different' keynote of Steve Jobs Apple's core business shows seriously decreased numbers in sales. And when people stop to buy new Apple products soon their profitable 'service' division will also run dry. This scenario is not a matter of 'if' but is rather a matter of 'when'. Since Tesla, Uber and Alibaba Group came up and disrupted their markets consumers witness how real innovation is woven throughout an entire organisation, resulting in products, services and user experience that fit our latest needs. We don't want to be pushed around, we want to be free and we want a piece of the pie for ourselves. Business happiness no longer is set aside for some arrogant billionaires and share holders who play their poker game over the heads of consumers and employees.

Chris Hollerback

Who will Fuel a Driverless truck? Time to Automate the process! IP Holder: Fleet Fluids Management System to Reduce Labor Costs by 80%

8 年

innovation should be managed, framed, explained, and presented by Marketing. Once established, Excellent definition of innovation is then tied to branding through social media. Hyperbole is the presentation of rebranded offering masquerading as innovation, and all too often, presented as "better" solely because of brand recognition.

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Rakesh Raghuvanshi

Founder & CEO @ Sekel Tech | Discovery Platform | Data platform | Demand Generation Platform

8 年

This is too go AJ

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