No deep dive: Try This...see if being a good customer improves your service!
We rarely address our responsibility in the customer experience for service. After all, we are the customers. Since we are leveraging great human relational experience with customers I encourage us to view from our intentional responsibility as human...customers. I have noticed that when I engage in real discussion with someone whose name is on a tag on their shirt or blouse, then I actually have better service. Sometimes I introduce myself to make it an even playing field, I know their name why shouldn't they know mine? Exchanging pleasantries in a quick transaction is very predictable, even the language of service. (Have a nice day, welcome in!, it's my pleasure! etc.) But, it becomes exciting and unpredictable when we really engage. We can do this, and we will get better service, almost every time!
www.pinwheel.partners
?