SMBP - Service Management Best Practices
These way will get best, best practices for IT service management (ITSM) ensures that you know the value of IT services and:
- Increases user and customer satisfaction with IT services
- Improves service availability, directly leading to increased business profits and revenue
- Provides financial savings from reduced rework, lost time, improved resource management and usage
- Improves time to market for new products and services
- Improves decision making and optimized risk.1