SMBiT Pro - Melbourne Conference - Presentation to MSPs

Robert Ek presented at the recent National Conference in Melbourne on the 27th and 28th of October.

Topic: MSPs need confidence (both internally and externally) to survive - ISO 27001 certification - a Business Track presentation.

A brief look at the evolution of SMB IT Services Providers over the last 20 years.

Then:

The risks that MSPs face today's market:

• The 2022 MSP Threat Report shows that 39% of all ransomware attacks targeted service providers.
• The changing face of the MSP Industry and how it needs to become recognised.
• What does the future hold over the next 12 years?
• Mergers and acquisitions will continue as the industry consolidates.
• Headcount for same activity will be down.
• The sector will continue to shrink as automation takes hold - AI & ML

So how does an MSP stay relevant?

• Part of survival will be ISO 27001 certified - as proof of best practice.
• Can adding an ISO 27001 Certification enable customer retention and additional services?
• The path has to be toward security, trust, professionalism and automation.
• Will not being ISO certified hold you back?

Customers will continue to get wiser as most have already been hit by some data breach - Optus, Medibank, and now Latitude etc. etc.

• They will become more critical?

Will cyber insurance premiums continue to escalate?

We are living in the world of constant certifications for engineers.

Things are changing rapidly.

Conclusion - a path to be taken via ISO27001 Certification - the proof for the MSP, their clients and their supply chain.