Smash The Limiting Voices in Your Head (and Put You First). Part 1.

Wah!!

Have you noticed how the world around us is moving so fast?

It's like we are always on the move.

Especially if you and your team are in a customer facing role.

Double that exponentially if it's the busy season.

You can't seem to catch a break. (I know because I've been there).

You seem to be at everyone's beck and call.

You are always trying to go above and beyond.?

It always seems to be someone else's turn.

That's someone else - except you.?

And that is why self-care for ALL customer-facing staff is so important.

That is why I use the slogan "You first" so often.

Because when you are always taking care of others, your saboteurs can be triggered.

If you are coming across the term saboteurs for the first time and wondering what it means, just sit back and let me explain.

Saboteurs are those tiny little voices in our heads (symbolic villains), that sabotage and hold us back.

They are nasty and can turn up when we least expect.

But there is good news.

There are ways that we can silence those tiny little monsters in our heads, and in this post, we'll look at 3 simple steps:?

STEP 1: Call out the specific Saboteur that could be getting in the way and stressing you out.?

Because that is what saboteurs do.?

They make us operate from a place of stress and overwhelm.?

Positive Intelligence identifies nine saboteurs and we'll look at a few of them in this post.?

Because the first step to beating those tiny little monsters at their own game is by calling them out first.

So here goes:

1.?The avoider:?This is the Saboteur that will make you avoid nasty situations in customer service, and as a result of this avoidance, the problem festers and does more harm than if it had been dealt with right away.

2.?The hyper achiever:?This is the Saboteur that is a perfectionist, and as a result, when things go wrong, it beats you up.?

3.?The controller:?This is the Saboteur that makes it difficult for you to delegate, and as we know, all work with no delegation leads to burnout.

4.?The Restless:?This Saboteur makes you jump from one thing to another. It causes you to get bored fast. As a result, you never quite meet your customer's expectations.?

5.?The stickler: This Saboteur always wants to do things the way they've always been done. It does not like change. As a result, you may never explore new ways of meeting and exceeding your customers' expectations, and as a result, you may get frustrated with the lack of results and beat yourself up.?

These are just five saboteurs.

In my next post, we'll look at the other four saboteurs and even take a sneak peek at how you and your team can silence these nasty little voices so you can go on to give the type of exceptional customer service that your customers deserve.

Look out for my next posts for steps 2 and 3.?

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