The SmallBizLady Buzz - Issue 231

Which of your business processes can benefit most from utilizing AI???

For small businesses, AI can significantly enhance several key processes, helping to streamline operations, improve decision-making, and increase profitability. Here are some business processes that can benefit the most from AI and a few suggestions for apps you may want to try:

Marketing Automation – Personalizing email and ad campaigns, optimizing ad spend, and tracking customer behavior.

• HubSpot: Uses AI to automate email marketing, optimize campaigns, and deliver personalized content.
• ActiveCampaign: Offers AI-powered email marketing, customer experience automation.
• Mailchimp: Features AI tools for predictive analytics, audience segmentation, and email marketing automation.

Customer Service – AI chatbots and virtual assistants provide 24/7 support, improving customer experience.

• Freshdesk:?operates as an all-in-one customer service software platform offering sales, marketing, and support tools.? Freshdesk also offers curated reports and analytics.
• Fin by Intercom: The “natural language AI bot” works within the Intercom platform, asking clarifying questions to understand complex queries. Fin can provide custom answers as well as triaging complex problems for seamless human handoff.
• Tidio: A customer service platform that combines live chat, chatbots, and AI-driven automation.?

Sales Forecasting – Analyzing patterns to predict future sales trends.

• Helium 10: – AI sales is specifically for businesses that sell on ecommerce marketplaces like Amazon and Walmart. The Starter package comes with product research, keyword research, listing optimization, operations features, and more.
• Zoho CRM with Zia AI: – an AI-powered sales assistant from Zoho CRM that can help with sales-related tasks like predicting sales outcomes, analyzing sales data, and monitoring customer behavior.
• Gong.io : – an AI platform to analyze customer interactions across all channels.?It can generate sales call summaries that identify pain points and outcomes and provide insights in any language.

Inventory Management – Automating stock tracking and demand forecasting.

• Stockwise: analytics app that accurately predicts what, when and how much stock in your supply chain you should reduce or replenish.
• Zoho Inventory: Uses AI to predict stock levels and improve inventory tracking.
• TradeGecko: Provides AI-powered forecasting and automates order management.

Accounting and Financial Management – Automates bookkeeping, invoicing, and expense tracking.

• Botkeeper:? Automates the most manual and time-consuming bookkeeping work, simplifying your workload and giving business owners timely financial updates.?
• Xero with Hubdoc: Automates invoicing, expense tracking, and reconciliations using AI tools.
• FreshBooks: Uses AI for automated accounting processes, including invoicing and expense management.

HR and Recruiting – Streamlines hiring by screening resumes and automating interview scheduling.

• Breezy HR: Automates job posting, candidate screening, and scheduling interviews using AI.
• Workable: Uses AI to optimize candidate sourcing, screening, and assessment.
• Lever: AI-powered talent acquisition platform for resume parsing, matching, and candidate engagement.

AI optimizes processes, reduces costs, and enhances productivity, making it a game-changer for small businesses.

Check out this week’s featured post:?Top 5 Concerns for Small Businesses in 2025

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Top 5 Concerns for Small Businesses in 2025

As 2025 approaches quickly, small businesses are facing a dynamic and rapidly evolving landscape forcing you to reconsider or redesign your business model.?From technological advancements to economic uncertainties, the challenges that lie ahead are both exciting and daunting. To stay competitive and thrive, we must all be proactive in addressing the following top five concerns. Continue reading....

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Only 1 Day Left: Don't Miss the AI Masterclass!

Time is running out! Join us tomorrow, Thursday, Sept. 26, 2024, at 6pm ET, for the "How to Use AI to Create Revenue Streams While You Sleep" Masterclass . Discover practical AI strategies to boost your business, increase productivity, and generate new revenue streams. This is your last chance to reserve a spot. Invest in your future.

Date: Thursday, September 26, 2024

Time: 6-9 PM ET

Cost: $397

Secure Your Seat Today!

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The Best AI Apps... All In One Platform

Krater AI is an all-in-one AI marketing tool designed to streamline various content creation and optimization tasks. It is a versatile tool for marketers, writers, and entrepreneurs who want to improve their productivity and content quality. Krater AI’s key features include advanced copywriting capabilities, text-to-speech and speech-to-text functionalities. The platform also offers robust image generation tools, allowing users to create visually appealing content to support their marketing campaigns.

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The SmallBizChat Podcast:?Hit it and Quit It with Leticia Crippen and Reid Holmes

Check out my recent solo podcast: Hit It and Quit It with Leticia Crippen and Reid Holmes

In this episode, Melinda Emerson introduces guests Leticia Crippen and Reid Holmes and sets the stage for a lively discussion on favorite podcasts, business apps,?old school marketing tips, and best business book recommendations.

Leticia Crippen is an award-winning creative strategist and video producer. As CEO at Touch Management, LLC, she had more than 20 years of experience producing and directing programming for television, streaming platforms, and corporate conferences. Letitia also works with business owners to craft relevant content creation strategies for sales and marketing efforts. For more information: https://www.touchmgmt.com

Reid Holmes is a seasoning marketing executive and author. He believes branding in the digital era is about proving you care. Whether you’re a B2C or B2B marketer, everything today must be B2H. We’re all human. Reid has a plan to help you live your values so you can attract, engage and keep like-minded consumers via what Reid calls “Reverse Targeting.” He’s the author of the new book, “Appreciated Branding. For more information:? ?https://www.appreciatedbranding.com

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Melinda F. Emerson, “SmallBizLady” is America’s?#1?Small Business Expert. She?is an internationally renowned keynote speaker on small business development, marketing and social selling. Melinda is also the president of the Quintessence Group, an award-winning marketing consulting firm based in Philadelphia, PA, serving Fortune 500 brands who target small business market. LinkedIn named her a Top Voice for 2019 in Small Business and Entrepreneurship.?In addition to being a former NY Times columnist, she is frequently quoted by media organizations including The Wall Street Journal, Fortune, MSNBC, CNBC and Fox News. She is the host of #Smallbizchat LIVE and The SmallBizChat Podcast. A prolific writer, Melinda has published more than 5000 articles on her blog www.succeedasyourownboss.com . Her small business advice is widely read reaching more than 3 million entrepreneurs each week online. She is the bestselling author of Become Your Own Boss in 12 Months, Revised and Expanded and Fix Your Business, a 90 Day Plan to Get Back Your Life and Reduce Chaos in Your Business.