The SmallBizLady Buzz - Issue 187

What’s Your Response Time?

If your response time is lacking in your business, you must work on it. Response time is critically important in a business for several reasons:

Customer Satisfaction: Prompt responses demonstrate to customers that their needs and concerns are a priority. When customers feel heard and attended to, they are more likely to have a positive experience with your business and tell others.

Competitive Advantage: A quick response time can set your business apart. Customers often choose the company that responds first or resolves their issue most efficiently. Being faster than your competitors can be a key differentiator.

Customer Retention: Rapid responses can help retain existing customers. When customers experience unresponsiveness, they may seek alternatives. Quick response times can help maintain customer loyalty.

Sales and Conversions: In sales response time is everything. Research has shown that the likelihood of converting a lead into a customer is significantly higher when the response time is faster. Prompt responses seize opportunities when potential customers are most interested.

Brand Reputation: A reputation for fast and efficient service can enhance your brand's image. It can also mitigate the potential damage from negative online reviews or complaints if you address them promptly and professionally.

Problem Resolution: The longer a customer has to wait for a response, the more likely their issue can escalate or become more complicated. Fast responses can often resolve issues before they become major problems.

Operational Efficiency: Within the business, efficient communication and quick decision-making can enhance operational efficiency. It can prevent bottlenecks and streamline processes.

Now check out the featured article of the week, 30 Ways to Grow Your Coaching Business.

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30 Ways to Grow Your Coaching Business.

It’s a sobering statistic: 82% of coaching businesses fold within the first two years. While coaching can be rewarding, navigating the business side of things is often a steep learning curve. In this article, I’m sharing 30 actionable strategies to defy that statistic and thrive in the competitive field of coaching. Continue reading....

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Are you thinking about Become Your Own Boss in 2024?

Join me for the SmallBizLady University 1-day Virtual Start-up Bootcamp , on Tuesday, January 16th, 1pm - 5pm ET. Sign up to learn everything you need to know about what it takes to start a successful business. Experts will share ecommerce secrets, branding tips, and where to find the money to start your dream business. Secure your seat today!

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Free Online Photo Editor, AI image Generator & Design tool

Pixlr X is an easy-to-use photo editing, design, and animation tool. it gives desktop apps a serious run for their money. It’s a best-in-class free photo editing and design tool. If you're looking for a quick way to fine-tune your photos with a more advanced tool, it's well worth your time, they also have thousands of templates.

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Podcast: Turn Around Your Business with Ted Santos

Checkout my recent podcast: Turn Around Your Business with Ted Santos

Mr. Ted Santos is skilled at reinventing companies. And over the past 25 years, he’s reinvented himself several times. He has experience as a sales trainer, executive manager, entrepreneur, and executive coach.

He’s currently chairman and CEO of Turnaround Investment Partners in New York City, which provides high-value consulting services to midsize and large companies. Mr. Santos coined the term Disruptive Leadership Model, designed to empower companies to innovate and penetrate untapped markets. He uses his proprietary methodology to work with CEOs committed to driving innovation at the enterprise level. For more information, head over to turnaroundip.com .

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Further your business with the chance to receive a $10K grant from Verizon Small Business Digital Ready.

The grant period is open between 10/11/23 and 12/20/23. To qualify, simply register for Verizon Small Business Digital Ready , and complete any combination of two courses, coaching or attend a community event. Plus, access free, proven online tools and support that can help you succeed in the digital economy. Personalized Learning, 1:1 Coaching, Peer Networking and Incentives. Register today!

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We are looking for a New Salesperson to join Team SmallBizLady

We are looking for a high-performing individual who is task-oriented, outgoing, loves phone calls, and is willing to do what it takes to build rapport with clients. You must love people, be open to growing, willing to use technology to sell. Must be willing to work for performance pay. Experience with LinkedIn Sales Navigator is highly recommended. Interested candidates should email a resume and cover letter to [email protected]

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Melinda F. Emerson,?“SmallBizLady” ?is America’s?#1?Small Business Expert. She?is an internationally renowned keynote speaker on small business development, marketing and social selling. Melinda is also the president of the Quintessence Group, an award-winning marketing consulting firm based in Philadelphia, PA, serving Fortune 500 brands who target small business market. LinkedIn named her a Top Voice for 2019 in Small Business and Entrepreneurship.?In addition to being a former NY Times columnist, she is frequently quoted by media organizations including The Wall Street Journal, Fortune, MSNBC, CNBC and Fox News. She is the host of?#Smallbizchat ?LIVE and The SmallBizChat Podcast. A prolific writer, Melinda has published more than 5000 articles on her blog?www.succeedasyourownboss.com . Her small business advice is widely read reaching more than 3 million entrepreneurs each week online. She is the bestselling author of?Become Your Own Boss in 12 Months, Revised and Expanded ?and?Fix Your Business, a 90 Day Plan to Get Back Your Life and Reduce Chaos in Your Business.