The SmallBizLady Buzz - Issue 163

How Do You Earn a Client’s Trust?

To earn trust, it takes a blend of credibility, reliability, relatability and never losing sight of serving your customer.

Credibility?can be built quickly by listening carefully during the discovery process, simply by demonstrating a clear grasp of your client’s goals.

Reliability?is all about your ability to keep your word. You must deliver on time, and on budget, and communicate progress at every step. If an issue comes up, disclose it quickly with a solution. You must never let a customer down.

Relatability?is building rapport and establishing intimacy with a client. Be interested in who your client is as a person. Do they have kids or an amazing hobby like visiting all the baseball parks in America? Are they a dog mom or into volunteer service to fight homelessness. Learn to ask good questions and share information about yourself too.

Serve the Client First.?Focus on selling the solution your client needs. Tell the truth to your customer even if it costs you a contract. Be more interested in serving the client than lining your pockets, and the client will reward you down the line.

Trust is important. If prospective customers and clients trust you, you're more likely to have more productive conversations with them, which can ultimately lead to your customer choosing your services or product.

Check out the featured article of the week,?How to Pitch Yourself to a Podcast: A Podcast Pitching Guide for Small Business Owners.

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How to Pitch Yourself to a Podcast: A Podcast Pitching Guide for Small Business Owners

My ongoing series about podcasting for small business owners has covered the 10 steps to start a podcast and 14 ways to promote a podcast. Now, we will take a different angle and focus on how to pitch yourself to a podcast as a guest. This article is for small business owners who don’t necessarily have their own podcast but would like to become a guest on other podcasts to promote their businesses and share their expertise. By following the tips in this article, you’ll be well on your way to securing those coveted guest spots. Continue reading....

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Documents?that fuel a culture of action

Quip ?is a cloud-based task collaboration software, that allows for real-time chat among employees about each individual project. Any documents associated with the project remain linked to the project’s individual chat room, allowing for immediate feedback and comments, all from one screen. You can also easily control what notifications you get and avoid alert fatigue. Quip further tracks the organizational aspects of each project, so employees can manage to-do lists, project deadlines, and other tasks. Quip is designed for connecting the remote workforce.

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Podcast: Becoming Financially Free with Curtis May

Checkout my recent podcast:?Becoming Financially Free with Curtis May

Curtis May is the host of the Practical Wealth Show Podcast and the creator and owner of Practical Wealth Advisors. Curtis has been helping individuals plan what to do with their money for over 35 years. He is passionate about helping his clients save money and live their best life right now.

His primary focus is financial planning for individuals and families to become financially free by following the principles of wealth creation that have endured for centuries worldwide. In today's episode, we will talk about what we need to do as small business owners to protect our money. For more information, head over to?www.practicalwealthsolutions.net

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FREE Webinar: How to Become Your Own Boss

Have you been thinking about starting your dream business? Summer School is in! I'm teaching?How to Become Your Own Boss Webinar ?on Thursday, June 1 at 5pm ET. This free webinar is going to break down how to go from taking orders to making all the decisions in a new business. Don't delay. Space is limited. Register Today!

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Be the First to Get the Early Bird Deal for my Brand in Demand Live Conference.

Join me in Philadelphia, PA Sept 21-23 for my?Brand in Demand Live Conference .

If you are ready to step out and become a professional speaker, book author, consultant or coach, you do not want to miss this event. After building my 7-figure business as a corporate brand I’m teaching all my secrets to building and maintaining a business brand that draws corporations to me (without a pitch.) Sign up today for the waiting list . Early bird details will drop shortly. Get on the list as this event will sell out.

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Today is the day that we're live on Facebook, Twitter and Youtube at 8pm ET.

Tonight, we'll do #SmallBizChat LIVE, celebrating women's history month, with three guests.?You can see it live on my?SmallBizLady Facebook Page , Twitter, or?Youtube at 8pm ET sharp.

We'll discuss?Sales Tax 101?with Chanel Christoff Davis, @SalesTaxHelp on Instagram,?How to Boost Your Sales?with Carole Mahoney, @icarolemahoney on Twitter, and?Leading Your Team During Uncertain Times?with Nick Ron, @HomeBuyersUS?on?Twitter.

About our guests:

Chanel Christoff Davis?is a founding partner and CEO of Davis, Davis & Harmon LLC – the award-winning firm of Sales Tax Experts known as (DDH). Established in 2001, DDH is the largest woman and minority-owned sales tax advisory practice in the nation. DDH services corporations by delivering innovative tax solutions that return money to their client’s bottom line. Ms. Davis has 20+ years of experience managing client relations and the day-to-day management decisions of the firm. For more information:?www.ddhtax.com

Carole Mahoney’s "notaboutme" framework becomes a new tool for novice and expert sales professionals alike—helping them discover the type of experience buyers value and demand.?Embedded in data, scientific research, and life experience, discover why the shift from self first to buyer first can increase new business, repeat clients, and professional satisfaction. Now more than ever, especially with unpredictable job and sales markets, hard choices feel more high-stakes. Carole helps audiences listen with intention, ensuring that conversations serve sales professionals and buyers—not just for the short-term, but long-term, too. For more information, CaroleMahoney.com

Nick Ron?is the Founder and CEO of House Buyers of America (HBOA). He is an industry veteran with over 20 years of experience as a real estate investor. He founded HBOA in 2001, selling homes through his hybrid real estate model that balances technology with human, on-the-ground expertise. Nick took HBOA from $0 to $50 million in the first three years of business operations. Nick is an Ernst and Young Entrepreneur of the Year Award winner, and had been featured in?USA Today, Wall Street Journal, U.S. News & World Report, CBS News, ABC, NBC, and FOX. For more information:?HouseBuyersOfAmerica.com

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Melinda F. Emerson,?“SmallBizLady” ?is America’s?#1?Small Business Expert. She?is an internationally renowned keynote speaker on small business development, marketing and social selling. Melinda is also the president of the Quintessence Group, an award-winning marketing consulting firm based in Philadelphia, PA, serving Fortune 500 brands who target small business market. LinkedIn named her a Top Voice for 2019 in Small Business and Entrepreneurship.?In addition to being a former NY Times columnist, she is frequently quoted by media organizations including The Wall Street Journal, Fortune, MSNBC, CNBC and Fox News. She is the host of?#Smallbizchat ?LIVE and The SmallBizChat Podcast. A prolific writer, Melinda has published more than 5000 articles on her blog?www.succeedasyourownboss.com . Her small business advice is widely read reaching more than 3 million entrepreneurs each week online. She is the bestselling author of?Become Your Own Boss in 12 Months, Revised and Expanded ?and?Fix Your Business, a 90 Day Plan to Get Back Your Life and Reduce Chaos in Your Business.