Small Personalizations for Customer Delight
Hey folks,
What happens when you provide a personalized dessert to a guest at a Michelin-star restaurant??
According to the 2nd season of “The Bear,” this personalization holds the secret to customer delight.?
In the story, Richie is a server at a Michelin-starred restaurant. While working, he sees customer service excellence all around him. His colleagues delight guests with small gestures, a small birthday cupcake, or a customized bread basket.
So, when his uncle visits the restaurant, Richie focuses on delighting him.?
Richie revisits the conversations he had with his uncle and finds the perfect dish. For dessert, he presents him with a chocolate-covered banana!
The biggest growth lever for customer delight is personalization. An agent who remembers small details about a customer or someone who can suggest the right kind of service at the right time.?
This is where your AI chatbot can succeed. These chatbots can pull out all the customer conversations and give your customers the personalized service they want.?
So, when your customer comes to your AI for help, it can recommend the right solution to their problem with no delays.?
And customer delight pays dividends! A 1% rise in CSAT can add 4-5% of revenue to your bottom line as you progress!
So, what’s the chocolate-covered banana for your customers?
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