Small gesture with the biggest impact
Racheal Kow
Brand Activation | Business Development | People & Culture | Talent Development |
Made my morning coffee run at the usual Starbucks near my place which is attached to a hospital and an old folks home.
Ran in and ordered my usual. While waiting, I saw a old grandma, likely in her 70s staring at the fridge and asking the barista about their breakfast specials etc. She would be either a patient at the hospital or someone living in the old folks home upstairs, this can be seen from the attire she is wearing.
Grandma: I don’t drink coffee or tea.
What can I drink?
Barista: Hot chocolate
Grandma: How much is it?
Barista: RM13 (sounded like RM30 actually)
Grandma: Even for a small one?
Barista: Yes
Grandma hesitated and said she will come back tomorrow. But in her eyes, she was staring at the menu. I walked closer to her and gently held her arm.
Me: Grandma, I have a free drink, why not you redeem it ?
Grandma: No No it’s ok.
(Can see she was quite shy to take it)
Me: It’s ok popo, you help me drink it or else it will expire soon you know? (I lied)
Grandma: ok ok, I will have a hot chocolate then
Me to Barista: Hot chocolate for grandma please, less sweet if possible and low fat milk.
*teeetttt*
Scanned my starbucks app
Grandma: ?? Wow! Phone can buy hot chocolate. That’s so amazing
Me: yes grandma (while smiling)
Please be careful when you take your hot choc because it’s very very hot ok? I will run now cause I need to head to a meeting.
Best best RM13 I spent all month!
Grandma was just too cute ??
#payitforward #letotherpeopleharmyou #butneverceasebeingkind #happiness #happinessissimple
All in for a Future-Fit world.
5 年Racheal - You're the best!!! Just want to say - you clearly practice what you preach. Super fab!
Doing good, soon to do great..again.
5 年Like Raymond Khor je..heheh..keep on helping...keep on growing!
Seeking new opportunities | Email, Market Research, Marketing Management, User Research, Branding & Positioning, Social Media Marketing, Product Management, Growth Strategy.
5 年Hello Racheal. How are you? A very noble gesture you did indeed.