SLAs Suck! And what we can do about it

The next itSMF Aus event is on Thursday 15th September:

'SLAs Suck!?And what we can do about it'

Let's have the difficult conversation about:

• Why does my service delivery manager get belted by their customer even though we’re meeting SLAs?
• Does 95% of Sev 2 incidents resolved within 4 hours really make you happy?
• Who’s talking about measuring what really matters?
• How Service Credits coerce service providers into behaviour that protects them but don’t serve the client nor the relationship
• And then... what we can do about it

Event Date:?15th September 2022

Time:?3.30 pm Sydney/Melbourne time

For more information regarding this event please visit:

https://itsmfaus.site-ym.com/events/event_details.asp?id=1641312

In Adelaide at the Belgium Beer Café

In Melbourne at Dialog, Collins St, followed by nearby watering hole

Zoom for those in the metaverse

This event is co-chaired by the VicTas and South Australia Branches.

Hope to see you all there,

Brad

(itSMF State Branch Chair, Victoria and Tasmania, itSMF International Director)