IT Skills and Badges Program

IT Skills and Badges Program

In 2020, our technology leaders developed a recognition program for associates to practice real-world skills. Those who participate can obtain over 15 badges (think merit badges), which signifies the completion of core competencies in a given program. Alexander Harding, Software Engineer II, recently completed the Alerting & Monitoring badge, and shared his experience.

"The thing that stands out the most to me with the Alerting and Monitoring badge is visibility. All teams do their best to put out the highest quality code, but complex systems can fail for things that are difficult to control. Now I have an understanding of some powerful tools including but not limited to Splunk, Dynatrace, and Quantum Metric. These tools allow us to track our applications and automatically alert us if their health degrades. Whether that be from outages, code errors, or pain points in the customer flow. My team has just barely scratched the surface and it has already greatly increased our confidence in the features we are releasing without the stress of the unknowns. I love working at a company that cares so much about personal/professional growth!

"I also want to shout out Aaron Peterson. He truly radiates every last one of our company values: Better together, Big-hearted, Unconventional, and Tenacious. His passion for technical excellence inspired me to take on this badge in the first place and I am so thankful for him. I strive to follow his example to inspire others as well!"

We love seeing our associates champion on another, own their development, and take full advantage of the resources available to them. Congrats, Alexander, on this achievement!

#1800contacts #technology #recognition #development #lifeat1800contacts

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