SKill Vs. Will Matrix- Practical Guide
Ali Danish-?? ?? Learning, Training Manager, ACCA, Productivity, Time, Sales and Management Trainer
Training, Learning & Development Manager, NLP
The Skill Will Matrix is a Powerful Team Management and Leadership Tool; lets’ have its practical insights.
Whether you perform a task or assigned to someone, its execution depends on the persons’ will (willingness to perform) and Skills (competence to perform).
The Skill vs. Will Matrix is a guide that allows you to make an initial diagnosis, which can be used when you are:
? Planning to coach a team member
? Delegating a task
? Assigning a task.
Performance diagnosis:
The performance diagnosis process is guided by four questions.
1. Does the person have a clear picture of the goal of the task or the project? Is it SMART?
2. Has this team member done this kind of work successfully before? (high skill/low skill)
3. Does the team member feel excited about doing this task or project? What concerns might they have? (high will/low will)
4. How much input will they need from you in terms of:
a. Direction: telling them what and how to do things.
b. Support: listening and helping them problem-solve for themselves.
The Skill vs. Will Matrix can be used to guide your responses to questions 2 and 3 of the performance diagnosis process, which in turn helps to shape your thinking for question 4. It will help you to choose the style of interaction most suited to the needs of the other person as per their skills and will and help you assess gaps and ensure performance achievement.
Coaching and Management Approach:
1. The Skill Will Matrix helps you to better understand the reporting lines skills and will and it helps you to deal with them accordingly as to deal with a person with a lack of skill/ability is very distinct from the person who lacks will/desire. So, it helps to strategize you in advance easily.
2. Continuous focus and improvement help reporting lines to move to the fourth quadrant and this is the goal for this matrix, but it will not happen overnight, so keep working, involving, and trusting your mates until they will completely independently form the required level of supervision to the delegation.
3. Keep Focus on task and person, we have a mix of culture, different style of working so keep in mind the sole purpose is to improve the performance and let them perform naturally at their best.
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