Size Doesn't Matter

"Small businesses have always understood their patrons better than big corporations. They understand people because they are one of the people, sending their children to the same schools, shopping at the same grocery stores, walking their dogs around the same block as everyone else. They know the community, whereas large corporations have been unable to empathize or understand what we want until recently."- CX University

But with Digital Transformation, large corporations are successfully walking in their customers’ shoes. They spend significant resources to collect information about what we want including surveys, social, and more. They are building a deep understanding of CX and using that understanding to better satisfy their customers, which is the key to growth.

In this consumer market, "size doesn't matter", all businesses regardless of size need great CX and automation using data to increase revenue, optimize operational efficiencies and grow brand love.

Small businesses typically don't have the resources to do it themselves. So they must pivot and find a managed services to get it done right in order to compete. Remember, 84% of all in-house digital transformations fail, large or small!

Great read from CX University: https://lnkd.in/dzPDpiF