Six Things 11.22.22

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What Siri and Alexa Will Never Do

Paul Carroll, Editor-in-Chief of ITL

For years now, Siri, Alexa and Google Home have been portrayed as just the beginning of a pathway to virtual assistants that will give each of us a J.A.R.V.I.S., the voice-activated software used by Iron Man to handle, well, just about everything.?

But the wave of layoffs happening at Amazon's Echo unit tells a different story.

That story will govern for the foreseeable future, and insurers should heed it as they consider how to incorporate natural language processing technologies into their operations. While many futurists have claimed that voice is such a natural means of communication that it will soon take over all customer/corporate interactions, Amazon's experience proves otherwise.?

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This Week's Thought Leadership Content:

• How to Say Yes to Corporate Innovation
• We Must Prescribe Drugs More Accurately
• WHAT’S NEXT FOR INSURTECH?
• Insurance's New Math
• How Insurance Can Help on Net-Zero Goals
• How Agents Can Use Gamification
• What the Mid-Term Elections Mean
• IT INFRASTRUCTURE AND THE RACE FOR TALENT: HOW INSURERS AND MGAS CAN ADAPT IN A CHALLENGING ENVIRONMENT