Six Signs of a High-Performing Internal Communications Team

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What makes an internal communications team stand out? After my recent engagement with the ABB Process Automation's Internal Communications team , I reflected on what does it take to get stronger as a function?

It’s not just about delivering messages or managing channels. The best teams go beyond the basics. They have a mindset that drives them to keep improving and making a real impact.

Here are six signs of a high-performing internal communications team:

1. They want to get stronger

Great teams are always looking to improve. They invest in learning, both as individuals and as a group. Whether it’s training, sharing best practices, or finding new ways to work better together, they focus on growth.

2. They are curious about what works elsewhere

High-performing teams pay attention to great work done in other organizations. They know they can’t copy everything, but they look for ideas that inspire and adapt them to their own needs.

3. They challenge the status quo

These teams don’t wait for someone to tell them to step up. They take the lead, improve processes, and bring fresh ideas to the table, even when no one is asking for it.

4. They take risks and experiment

Not every idea will work, but these teams are not afraid to try. They value the lessons that come from experiments and use them to get better the next time.

5. They reframe problems

Instead of jumping to solutions, they take a step back and ask the right questions. This approach helps them find better ways to address challenges and uncover opportunities others might miss.

6. They measure what matters

Impact matters. High-performing teams know what to measure and how to measure it. They use data to improve their work and show how their efforts make a difference.

Does your team reflect these traits?

If yes, you’re probably part of a high-performing internal communications team.

If not, it’s a good time to start.

The best teams aren’t perfect, but they never stop trying to get better.

What do you think?

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Who am I?

I am Aniisu, an award-winning internal communications and change leader helping individuals and organizations discover and develop their 'sweet-spot' through effective communications. As a Linkedin Top Voice for Internal Communications & Personal Branding based in Sydney, Australia, I offer insights, perspectives and solutions at the intersection of these two evolving domains. I believe that organizations are an amalgamation of employees as 'personal brands' and when we include, involve and inspire staff as partners of change, together we can amplify our presence and advocacy.

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