Simple Ways to Learn About Your Donors
I love it when I’m asked the question “How do I know what my donors are all about?”. I love it because the answer — at least the first, high-level answer — is so simple. The answer is?“Just Ask Them”.
When I suggest that answer, I often get a confused stare, and sometimes I watch the fundraiser start to break out in a cold sweat. Why does this happen? It happens because some fundraisers believe that donors are alien creatures who are unapproachable, cranky, condescending, and generally not so pleasant to be around. The truth, of course, is that some donors are those things, but the vast majority are ordinary people who are approachable, kind, and giving for the right reasons.
In soliciting donors, we’re dealing with a subset of the population, and in looking at our database, we already know a few things about them.
That’s a great start. But here’s the rub. None of those pieces of information tell us anything about them as individual human beings. None of that tells us much, if anything, about their hopes and dreams and what they care about.
For fundraisers looking to build a relationship (and I hope all of you are!), there’s not much in this “data” that helps us when we’re about to have a one-on-one conversation with a prospect.
There are?two things you can and should do?right now?— before you go into a conversation with someone you might be a bit intimidated by.
First, do what I call a “Five Minute Google Search”. You should be doing this on all of your prospects to learn more about them as people. This is not about corroborating your data — it’s about getting a sense of what they’re about as human beings.
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Second is the part that in my opinion, that’s the most important.?You ask them these four questions.?(The method of asking doesn’t matter so much — but I recommend an online “Survey Monkey” type survey that will take you well under an hour to create. And the cost is minimal if anything.)
You can add whatever additional questions you like, but keep it short and simple.
The best thing about these surveys is that they provide an invisible, but extremely important, benefit. They “telegraph” to the donor that you see them as an individual, and that you will act on their survey preferences as they have communicated. (Do not ask them any of these questions if you aren’t prepared to follow through on doing what they’ve asked.)
One of my clients told me, after sending out one of these surveys, that he got notes to the effect of “thanks for asking — I didn’t know you cared.” Really.
Do these surveys on a regular schedule to reinforce the “I see you as an individual” message. And once you convey that message, your donors will be much more open and comfortable with you, and you will be much more comfortable talking with them about their hopes and dreams.
-Lisa
Security Professional | Non-Profit Leader | Vacation Rental CEO | Enhancing Community Safety & Non-Profit Impact | Crafting Unforgettable Family Vacations
6 个月We like this concept because we love to get to know our donors. Our challenge is getting them to open an email and click the survey. I’ve considered picking up the phone, calling them, and being the survey taker myself. Any reason not to?
Co-Executive Director - Village Book Builders | International Development
2 年Just created our survey! Thanks so much for these tips.
Co-Executive Director - Village Book Builders | International Development
2 年Love this!
Supporting organizations through partnering with great technology companies
2 年Lisa, I love this! After working with nonprofits and data analytics and screening services for over a decade these simple questions can't be obtained by any service! The relationship you are building with simply just asking your supporters, is an exercise in gaining insight on them but also showing your constituents you care about them! Thanks for posting and reminding us of the importance of compassion and caring goes both ways.
Fundraising and Communications at Christchurch City Mission
2 年Thank you for this Lisa. A powerful message and something that can create strong and personal connections with donors.