SIMPLE SECRETS TO PROVIDING GREAT CUSTOMER SERVICE

By providing good customer service, you can generate more profit and promote business loyalty at the same time.

In fact it can create a win-win scenario for both the business and the customer. The customers have a good experience and get their money’s worth while the business gets to enjoy increased profits!

Let's go over a few simple secrets that you can use for your own business.

STRIVE TO BUILD CUSTOMER LOYALTY!

Customer loyalty is the most important secret to achieve good customer service. Do your best to collect your customer’s full name, contact numbers and other information, such as address, birth date etc., Remember if you show concern for what matters to your customers, you will build their loyalty and acquiring customers for life.

PROVIDE AUTHENTIC CUSTOMER SERVICE.

Nowadays, service has been a cliché and just a traditional way of dealing with customers. If everyone’s doing it, it’s a high time that you personalize your service. Be creative; personally know your customers and identify their individual needs. Make certain that your offer extreme value to your customers.

THE CUSTOMER IS ALWAYS RIGHT!

The old adage “customer is always right” is still applicable. If a customer approaches you and complains, be serious when handling their concern. If the customer is angry and upset do your best to defuse the situation and show them how serious you are when it comes correcting any problems.

Once the customer is satisfied by how you addressed their complaint, thank them for conveying the problem to you. Keep in mind that advertisement will not be enough to repair a damage done by failing to address customer complaints. Silent complainers can do a great deal of damage to your business.

Beware of people who walk away without having their issue resolved. You may never see them again, if they are unhappy you can bet that they are openly criticizing your services to other people and establishing a bad reputation for your business.

BE HONEST WITH THE CUSTOMERS.

Once your customer suspects that you are lying to them, they are a lost buyer. If a customer seeks for your advice about a product, openly tell them what they need to know. In the end, they will thank you for being so genuine with what you offer.

GO THE EXTRA MILE.

If you want superb customer service, you should always go the extra mile. For instance you can send a birthday card or insert a thank you note in a customer’s package. You can send a congratulatory note when a customer gets promoted or you can clip the article if you see their photo or names in print. There are many ways to encourage your customer’s lifetime loyalty. You just have to be willing to make the effort.

TRAIN YOUR STAFF WELL.

Educate and train them about good customer service. There will be times when you can’t directly deal with your customers and your staff must be able to show them the excellent customer service that they want.

Always keep in mind that your competitors are just waiting to cater unsatisfied customers of yours so you should always be sure to take care of your customer by providing good customer service.