A Simple Message of Excellent Service to Your Customers

From my own Experiences Learned working with my Customers

There I was in the Mid-2000 I just been to see my Team Leader at Kent Street Telephone Exchange as I was given a letter by the Telstra Management saying "Congratulations Tony, you have been selected to serve at the Sydney Olympic Games 2000 Section for Telstra Ltd..." My Team Leader asked me how I felt in which I replied, "I am honored! Incredible me at the the Sydney Olympic Games Section here in my own home town in Sydney! I am honored indeed!" I carried that letter in my right pocket back to my office at Dalley Transmission Terminal did my duty for the day and then I decided at mid day to walk down to Pitt Street Mall for Lunch. In Pitt Street mall I found the Brashes Music Store which no longer exists as its 2018, they went broke many years ago, how everything changes around you if we don't keep up with disruptive changes at all, companies fail like Brashes too.

There I was somewhere at a hotel in a restaurant on holiday in the United States enjoying my meal for breakfast enjoying my holiday and noticed them playing this song over the P.A. that played, "Why is my heart feel so bad..." I wondered where I had heard it before and then the memory came flooding back, there I was 18 years ago in Mid-200 with a letter in my pocket I had pulled it out of my pocket and kept reading it in utter disbelief it said, "Congratulations Tony, you have been selected to serve at the Sydney Olympic Games 2000 Section for Telstra Ltd..." and there was Moby's song playing the the background "Why is my heart feel so bad..." it was as if I was been given a message from God up above to love life, be kind to others around you, and then learn from all of it too.

Up to this date then beyond Telstra I have worked as a Telecommunications Trainer at three different Australian RTOs (Register Training Organizations). At the TAFE NSW Colleges I held two conjoined job positions at the same time and then moved on to other places. Everything changes but we learn from experience to adapt to change were we strive to be better than we have ever been to match the new challenges ahead with a few simple rules. I manage small groups of students about 16 to 18 teams of people per week and I love what I do.

1. Learn from Every Day to Do Better Than The Last

Your customers are in front of you get feedback from them to improve what you are doing. Learn from them to be better than you are and improve your methods every time you do what you are doing.

2. Cherish the Special Moments with Your Customer Experiences

Some of those customers will refer you to others for the great experiences, your name will be remembered for the good you do. Customers are your bread and butter, be good to them.

3. Treat Your Customers with Kindness and Respect and in Turn They Will Do the Same for You Too

You should always treat your customers with great respect as if they are you best friend, they will remember you. Treat them with kindness in special service and listen

4. Stand Out in The Crowd with Just That that Little Bit Extra

The message here is simple, you give your customer respect, you listen, give them kindness, and most of all something extra such as a business card, a small discount, an invoice, a small gift or something unique that's different and tell them what special thing that you can do that's different to your competitors around you are better than them, you tell them so they always remember you and tell them if they need anything that you would love to help them again.