A siloed tool is a wasted tool

Count your tabs - are you working in multiple tools at the same time? Toggling between apps, cutting and pasting data, piecing together information as you attempt to make a well-informed product decision? Or maybe you’ve got tools you’ve neglected because they don’t work well together. Either way, you’re probably feeling frustrated. ??

In this edition of ?The Product-Led Hub?, we talk about the value you get (and headaches you save) when your tools are connected.

3 reasons why a session replay point solution doesn’t cut it ??

When I chat with customers about their session replay tools, the conversations start with a good deal of excitement. They say something along the lines of “watching replays is SO valuable, I don’t know what I’d do without session replay .” Then comes the pause. Then comes the “but.”?

“But my replays aren’t tied to anything else.”?

The excitement deflates. They wish they could sort replays by account. They wish they could see replays of a specific feature. They wish they could see replays of their in-app guides. Without tying your replays to other behavioral data or your in-app messaging strategy, you lack key pieces of context and you’re forced to jump into another tool in order to take action.

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Why point solutions are slowing down your business ??

If you’ve tried to get any new software spend approved in the past year, you know how challenging it can be to get your company’s leadership team—and more specifically, your CFO—to invest in yet another tool when budgets are already so tight. But if your current product experience tech stack is a mishmash of point solutions, you’re likely already spending more (in dollars, wasted productivity, and operational headaches) than you would if you’d just leveraged a complete platform solution instead.

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How to choose the right product experience platform ??

Companies everywhere are feeling pressure to deliver more while spending less, especially when it comes to improving digital experiences for customers. At the same time, user expectations have never been higher. What’s a company to do??

For a growing number of businesses, the answer is: leverage a product experience platform.

This kind of platform helps you onboard and support users through key tasks and features by providing contextual information and guidance as users navigate the product. It delivers training and support right in your app itself, so that customers get timely, relevant help and information where and when they need it. It also serves as a comprehensive feedback management system, letting product teams deploy in-app polls and surveys to customers to get a sense of user sentiment.

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