SIAM at your Service: [What is it Series]

What is SIAM?

SIAM is an acronym for Service Integration And Management and forms a part of ITSM (IT Service Management). Wikipedia defines: “Service integration and management (SIAM) is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organization.” Basically, in the current trend, IT organizations around the globe have started using more and additional external support providers, and management of these associations is getting very complex. So, it is all about keeping a control over these relationships.

SIAM or multi-sourcing services integration (MSI) could be the answer to most of the challenges faced by IT organizations in managing external suppliers because it is all about delivering the capability to accomplish service excellence by managing all facets of service performance.It assists organizations to get the most out of their externally subcontracted services.To make this happen, it encompasses the synchronization of processes, tools, technology, data, people and governance across suppliers to confirm effective and efficient service delivery to the business and the end-user.

A large number of big organizations around the world such as the International Olympic Committee,  NASA, Foreign & Commonwealth Office and the Australian Government have chosen SIAM as their preferred solution for managing external suppliers. 

Benefits of SIAM:

SIAM delivers a number of benefits specially to organizations scorched by their outsourcing involvements:

• Improved efficiency and effectiveness across IT service delivery
• Better service and cost predictability
• Enhanced risk management with improved service quality
• Probability of enhancing value from Suppliers
• Improved governance and control of suppliers and services

What are your thoughts? Would like to hear. Comment below.        

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[What is it Series] is a digest which aims to provide a general awareness of some of the common concepts ranging from a multitude of  themes.   

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Rajaram Chinnakkan is a Project Management Professional and working as a Project Manager. He has obtained a Master's in Project Management from Aberdeen Business School | Robert Gordon University, Scotland and Master's in Business Management from School of Communication and Management Studies, India.