Show exit interviews the exit
Arlen Meyers, MD, MBA
President and CEO, Society of Physician Entrepreneurs, another lousy golfer, terrible cook, friction fixer
I love it when the checkout guy at the grocery store routinely asks, "So, did you find everything you were looking for?". Seriously? There are a gazillion items in the store that they change on a routine basis with one sign telling me where the "condiments" are, and he really expects me to tell him the truth? Of course, that sale price of the item was not entered correctly into the IT system, so be sure to check your receipt.
In the same vein, I never really understood why people expect you to sit through an exit interview. A recent Forbes author noted that?“The purpose of an exit interview is to get the departing employee to divulge why she is leaving and how she feels about her experience with the company,” says Alexandra Levit , the author of Blind Spots: The 10 Business Myths You Can’t Afford to Believe on Your New Path to Success . “Ostensibly, this provides data that senior leadership will use to improve things.” Do you really expect people to tell you the truth? And while we're at it, why weren't you that interested in what I thought or felt about your place when I worked there?
As more and more doctors become employees, more and more doctors will be leaving. Turnover rates are high, particularly for primary care physicians. Some are suggesting a kinder and gentler off boarding process.
Of course, many organizations have an exit interview process that should, ostensibly, provide insights to help improve employee retention. However, even when conducted well, these interviews have serious shortcomings. Most notably, in cases of ghosting and other acts of impulsive quitting , workers may?depart before their organization has the opportunity to conduct one. Even when exit interviews take place, research suggests that a large percentage of employees are not candid. Whereas some departing employees mask critical feedback in order to leave a positive impression, others feel that providing this information is a waste of time because they believe the company is unwilling to change. In addition, departing employees may feel that, because of how poorly their company treated them, management does not deserve to know their true reasons for leaving. In short, exit interviews are often ineffective.
Of course, you can always have some fun and just blow smoke. If you are a white coat who got the pink slip or a medical student drop out heading to your startup co-working space, here are a few exit interview lines that you might try:
1. I want to spend more time with my family
2. I feel I've accomplished everything I set out to accomplish when I started working here.
3. I just don't feel I can meet my personal and professional goals working here any longer.
4. Thank you for preparing me for my next opportunity.
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5. I want to take some time off to recharge my batteries
6. I no longer think I'm a good fit.
7. I'm attracted to your secretary and I'm afraid of what might happen
8. I'd love to keep working here just for the pure excitement, but I need to make more money
9. My spouse is being relocated
10. I don't like the food in the cafeteria.
Then, there is the exit interview with someone helping you sell your business. That one requires your participation.
Exit interviews. annual performance evaluations and job interviews are stupid and it's the last thing I want to do before walking out the door. But they are nothing compared to eulogies. I sure wish you had said those things about me when I was alive.
Arlen Meyers, MD, MBA is the President and CEO of the Society of Physician Entrepreneurs on Substack
President/ CEO HEMO-STAT Blood Management Consulting
5 个月Fascinating and truly enlightening topic. I truly believed I was the only person that thought “exit interviews” were ludicrous. My one exit interview occurred after 20+ years at one Hospital. The current Cardiac Surgeon who was brought in by the Senior Cardiac Surgeon almost immediately became a smear campaign against the Senior Surgeon due to his sexual orientation. It was so insulting on so many levels…but throughout this terrible time the Senior Surgeon remained mute. Until he had enough and then left. After a procedure with this Junior Surgeon in which he botched the entire operation on a 25 y/o 8 month pregnant woman who stopped taking blood thinners for her artificial valve and started to clot. We lost both Mommy and Newborn. So during my “Exit Interview”…I regurgitated this entire episode in specific medical vernacular. And it was videotaped. The interviewer was ashen and shaken. And never said a word. I ended the interview with: “I was born and raised a devout Catholic. I initially went into a Monastery before being drafted. Just an observation: “As a Catholic Hospital whose tenets are Judge Not…your palpable silence during the castigating of a beautiful person was discusting.
Increasing Healthcare Revenue with Delegated Credentialing ??| Healthcare Start Up Leader???Mentor ??| Pitbull dog lover ??
5 个月Useless! They don’t care at all what you have to say.
Current: Director, Life Sciences Development at Jazz Ventures, LLC. Formerly Medical Science Liaison, Sales Consultant and Business Development Manager in numerous therapeutic areas.
5 个月You had me at “did you find everything you were looking for.” One of my favorites is when a friend says “hi, how are you today?” If I’m feeling a little bit snarky, which does happen from time to time, my reply might be something like “do you really want to know or are you just being polite? Because, if you want to know., I WILL tell you.” But I try not to do that anymore.????