Should my Company Rely on Microsoft Teams Phone?

When it comes to communication and collaboration platforms, it's important to have one that is reliable and robust. Microsoft Teams is just that. With a service level agreement (SLA) of 99.99%, users can expect an average of just 53 minutes of downtime per year. That's pretty impressive if you ask me.

But it's not just the SLA that makes Microsoft Teams stand out. The platform is also covered under several other SLAs that guarantee certain aspects of the service will always be available and responsive. For example, there's an SLA for messaging that ensures messages will be delivered within a certain timeframe, and an SLA for voice that guarantees calls will be clear and of high quality. In addition when combined with #operatorconnect from G12 Communications you get additional piece of mind with a multitude of routing options prior to calls getting to Teams with redundancy options that keep your company calling.

And it's not just talk. Over the past six months, Microsoft Teams has achieved over 100% availability. That's higher than some of its competitors like Ring Central and Zoom. So, you can trust that the platform will be up and running when you need it, with minimal disruptions. Over 15million PSTN subscribers and 60% of the Fortune 500 have chosen Teams. Does it make them right, maybe, maybe not. However, there is no denying the single tech-stack and communication from any device makes Teams an easily adopted, highly redundant solution. I also contend that Teams Phone is the most robust platform you could trust for your business based on the ever growing feature set. When combined with operators like G12 Communications redundancy options and high availability meet real world function, the combination is even more resilient. In my humble opinion with 25 years in this business, this becomes a highly reliable option for nearly any business.

One of the reasons for this reliability is the investment Microsoft has made in its data centers and infrastructure. Teams is built on the Azure cloud, which is one of the most secure and robust cloud platforms out there. This means the platform can scale quickly and easily to meet the needs of its users, while also providing high levels of security and compliance.

Another great thing about Microsoft Teams is obviously its integration with other Microsoft products and services like Office 365, OneDrive, and SharePoint. This makes it easy for users to collaborate, share files, and stay connected, all within one platform. It's a real convenience that makes working together a breeze.

All in all, Microsoft Teams is a solid choice for businesses looking for a communication and collaboration platform that delivers on both reliability and scalability. With a solid SLA, actual high availability, and integration with other useful tools, it's a no-brainer for any company looking for a dependable solution. Want to learn more? Book me here