Should I create separate social media accounts for different parts of my business?
Social Media Marketing
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Social media has become a powerful tool for businesses to connect with customers, showcase their products and services, and build their brand identity. However, as a business owner, you may face a dilemma: should you create separate social media accounts for different facets of your business, or should you use one account to cover everything?
The right answer for your company will depend on several factors, such as your business goals, your target audience, your resources and your industry. However, here are some general best practices to consider when crafting your social media strategy:
Define your business objectives
Before creating any social media account, have a clear idea of what you want to achieve with it and how it aligns with your overall business vision. For example, do you want to increase your sales, improve your customer service, raise your brand awareness or build your community? Having a clear goal for each social account can help you decide whether you need to separate or consolidate them, and how to measure their performance and impact.?
If your goal is to improve customer service, you may want to have separate accounts for each part of your business. This way, you can manage customer feedback more effectively and avoid damaging your entire brand if one part of your business faces a crisis, a negative review or a complaint.
Know your target audience?
Consider your target audience and their needs, preferences and behaviors. Knowing your audience can help you decide which platforms, formats and content are most suitable and effective for engaging them, and whether you need to segment them into different groups or not.?
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For example, if you run a fitness company that offers both personal training and online courses, you may want to have separate accounts for each service, as they may appeal to different customer needs.
Keep in mind: Be careful not to fragment your audience too much. Diluting your accounts may also limit your potential to cross-sell and upsell your services, as you may miss out on opportunities to expose your customers to other options, offers and deals that they may be interested in.
Assess your resources?
Consider your resources and capabilities, such as your budget, staff, tools and available time. Ask yourself how much you can afford to invest in your social media presence, how many people you will assign to manage your company’s social accounts and what tools and skills you need to create and distribute your content.
For example, if you run a media company that produces both podcasts and videos, you may want to have separate accounts for each format, as they may have different audiences and goals. However, this may also require more time, effort and money to manage multiple accounts, as you may need to produce more content, use more tools and hire more staff.
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This article was edited by LinkedIn News Editor Anamaria Silic and was curated leveraging the help of AI technology.
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8 个月Here are some considerations to help you decide: 1. **Target Audience:** If each part of your business caters to distinct demographics or interests, separate accounts may be beneficial to tailor content and engage with each audience effectively. 2. **Content Strategy:** If you have diverse content types or themes that don't align well together, separate accounts can help maintain clarity and relevance for your followers. 3. **Brand Cohesion:** Consider whether your different business parts have overlapping or complementary branding elements. If they align closely, a single account can reinforce your brand identity. However, if they are vastly different, separate accounts may prevent confusion. 4. **Resource Management:** Managing multiple accounts requires more time and resources for content creation, scheduling, and engagement. Ensure you have the capacity to maintain active and consistent presence across all accounts. 5. **Social Media Algorithms:** Keep in mind that each platform's algorithm may prioritize accounts with high engagement and consistency. Depending on your resources, it may be more effective to focus on building one strong account rather than spreading efforts thinly across multiple accounts.
??AI Biz Integrations+Training |??Guide/Coach Tech Professionals Pivoting Into Healthcare IT/Tech & ?? Healthcare Program/Project Manager |??Consultant/Coach/Trainer |??Digital Marketer | ??Content/Writer | ??Speaker
1 年Social Media Marketing I agree with this. Definitely the reasons you give above create the need to create different social accounts. First as we know: When a Customer gets confused they will most likely move on and won't either engage, or Buy our products or services. Therefore having one offer per account makes for more clearer message to our audience and potential customers. 2nd However, I find that it is ok to also sprinkle in different topics to add to what one is talking about, that would be complimentary. Thirdly when we separate out different part of our business especially if there is abit of different offers: Products or services, we will get the right client/customers for the right Offers: Product or services. This way our client/customers are happy; there is less chance for negative reviews; less change for charge backs (refunds) and in the end less work to be done upfront with explaining what the offer is about. So all around it is better to separate out the accounts if what the offers are different too.
Global Brand Marketing Leader
2 年Depends on the brands existing market share/equity, business objectives and budget.?If the brand is new, is looking to create pages for different product lines and is emerging in the sense that it only exists in 1 or 2 countries I would say, no you should not create more than one social media page.?If so, you end up splitting your followers and also making your paid media dollars work harder and double work creating content for multiple pages. Global brands expanding into other categories or countries that have the resources, budget and bandwidth for community engagement etc. could get benefit from multiple accounts. Always put the customer, guest and end user first – if it is too confusing for them to figure out based on multiple accounts, how to purchase the product or where to engage with the brand then likely not a good idea.
Bootstrapping seit über einem Jahrzehnt | CEO Product Swat.io | Produkt & Technik Enthusiast
2 年I agree that it's a very important question every business should think of. I would like to bring up internationalization! While networks like LinkedIn offer great ways to target your posts and make page attributes translateable, it often comes in handy to have different pages for your different geographical markets. It's often easier to manage those regional pages separately due to different team members working on it. If a company decides to create multiple pages, the most important rules are: - Consistency (page names, design) - Share learnings between the teams/pages
Digital OG. Global Head of Analytics @Zeno Group + TEDx Speaker + Adjunct Professor + U.S. Marine | @Britopian
2 年Ok, this may warrant a blog post on my end, but I’ll do my best to summarize. The best way to answer this question is to do so with an example. Let’s take Adobe as an example. Adobe has a multitude of products. While some of these products, like Creative Cloud, may have similar target audiences (Photoshop, Illustrator), products like Acrobat have completely different audiences, use cases, verticals, and so on. In this case, I would say yes. Each product (or suite of products) will have a specific business plan, revenue goals, marketing strategy, content, and social media channel. This also includes the corporate brand handle. Their audience will certainly overlap across all BUs, they are also talking to investors, analysts, the media, candidates, and more. The content would most likely align with corporate initiatives, sustainability goals, DE&I, and culture. Brands with similar organizational models will most likely have similar structures. However, resourcing, budgets, staffing, and the tech stack must be factored in and accounted for to ensure success. Smaller companies, SMBs, startups will be challenged with the resourcing so staring with one channel would be the smartest thing to do. ?