A Short Guide To Chatbot Solutions
Modern businesses need modern solutions. With AI making it easy reaching out to your potential customers directly across various platforms, the next point of focus is on interaction. Customers prefer interactive options like chatbots to quickly get access to relevant information, instead of, say, going through an entire website to narrow it down to a focused service that they need. Before you invest in a chatbot solution for your company, there are a few things to consider.
Aim
It is essential to chalk down whether and why your business needs a chatbot. With continuous advancements in technology, it is crucial to align the needs of your business while partnering with a chatbot solution provider.
Research
Once you have got the why, get down to the 'what' - what are you looking for in chatbot? It should be adaptable to your existing software so that it is well integrated in your system. Chatbot solutions can be in the form of COTS - readymade products that can be additionally enhanced as per your requirement; semi-custom chatbots or fully-customizable solutions that can be tailored as per your needs. It is preferable that you go for guide-learning rather than self-learning chatbots in order to avoid having chatbots self-learn harmful behaviors and tarnish your image amongst customers. With guide-learning you can have a certain level of control over what your chatbots learn, thus bettering the output and insights derived from these.
Natural Conversations
The more natural conversations your chatbot will have the more it will be able to create relationships with customers. The better the relationships, better the chances of converting a potential customer into a regular one.
Pricing
Once you figure out the basics about your chatbot needs, you can move on to finding the perfect solution provider who can understand and implement what you want for your organization. A few things to consider with chatbot pricing include the pricing model (one time, subscription-based, pay per use etc.), value for money (rather, investment), inclusions/exclusions and the capability of the solution provider to deliver exactly what you need.
With chatbots, there cannot be one solution for all. If you are looking for a solution provider who can deliver an optimum chatbot solution to your organization, get in touch with us at Novigo.