Shopify eCommerce Returns
Returns are common for any eCommerce brand. Regardless of the platform you use, you're going to face returns on your store. Although, this should not make you think you can ignore them because returns affect your revenue.
In fact, you should try to reduce the number of returns on your store as much as possible. Lower returns can help you focus on other vital aspects (such as branding) and avoid unnecessary losses. Shopify - one of the largest eCommerce platforms today, has to face returns too.?
With more beginners opening their stores using Shopify, it's only natural that they'll encounter situations like returns that need proper guidance. This is why today, we'll be covering the topic of Shopify eCommerce returns and how merchants can process them.?
2) What is Shopify Returns??
Shopify Returns is a page dedicated to retailers to make return orders, track them, refund customers, and manage the entire process. Like any other eCommerce platform, Shopify has a different layout where you can manage your return orders.?
The main area where you can keep track of your returns is 'Orders.' At Shopify, you are given the option to either replace or refund an order. Let's look at how you can process returns from this page.?
3) How does Shopify Returns Work for Merchants?
Now that you have a clear idea of what Shopify returns, it's time to explore how it works. There are steps that you have to follow to complete a return order.
3.1) Create a return order
Firstly, you must manually create a return order from the 'Orders' dashboard. This option will only be available for items whose delivery has been fulfilled.?
So, you will have to go to the 'Orders' section from your Shopify admin page. Select the order you want to return and choose the return items option. You will be asked to add the number of products to be returned. If you already have a return label, you can upload it or make one.
3.2) Refund an order?
After creating your return order, you can choose to refund your customers. Shopify allows stores to repay the entire amount of an order or only a part of it.?
Head over to the 'Order' page and select the order you want to refund. Now, click on refund and choose the items you're refunding for. If you want, you can manually change the refund order if you wish to charge extra for taxes, duties, etc.?
Click on 'Refund' to complete the order.?
3.3) Complete the return order
Once you've received your product back from the customer and refunded the needed amount, your order becomes complete. To complete a return, go to 'Orders' and choose the completed return order. Now click on 'Mark as returned.'?
4) How Does ClickPost Returns Plus Help Shopify Stores in Returns?
As a platform alone, Shopify isn't the most efficient for managing orders. The good news is you can install plug-ins from the Shopify app store that help you manage your returns much better.?
One of the best Shopify apps for returns and Exchanges is ClickPost Returns Plus, a specialized app designed for merchants to manage their return orders and smoothen the process.?
4.1) Self-serve portals?
The app has a return portal for users to request a product return on their own. What's so great about that? Well, the portal is customizable! You can add your logo, social platform links, and details on this page.?
In short, customers can quickly send their return order requests and get a prompt response regarding the status of the return. Since the process is hassle-free, consumers can swiftly place the item for return.?
As a result, user experience and satisfaction get taken care of. It is also crucial for customers to realize how professionally a company handles returns.?
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4.2) Automated tracking?
ClickPost Plus allows you to automate the process of tracking. You can quickly notify your customers via email and send live updates about their returns. This will help you reduce queries from customers and increase repeat sales.?
4.3) Provides analytics
Another valuable feature of the app is that it gives you critical insights into your returns. For example, you can bring up a report to look up the product that is returned most often.?
Moreover, you can even get customized reports to turn the returns into exchanges. It will also help reduce the return rate to maintain any losses effectively.?
4.4) Offers 24/7 live chat support
One of the best features of this app is its ability to provide 24/7 live chat support. The support team is always ready to hand out quick and effective solutions for any issue you may face.?
4.5) Let you make your return policy with ease
A unique aspect of ClickPost Returns Plus is that it lets you create your return policy effortlessly. You can set up different rules such as :
4.6) Handles Non-returnable SKUs with ease
SKUs or Stock Keeping Units are a great way of making the returns process easier. With ClickPost Returns Plus, you can effectively handle returns as the pre-defined SKUs help track your products and set up a list of non-returnable SKUs that would indicate if a product is returnable or not.?
5) Why Should eCommerce Brands Choose Shopify?
Shopify is a well-known e-commerce platform that allows retailers to set up their shops in a few simple steps. Their software has a user-friendly interface and pre-built professional templates to design their website.?
Moreover, Shopify is a reliable and secure platform and is Level 1 PCI DSS compliant. Not forgetting its incredible features, marketing tools, multi-channel integration, and advanced SEO elements.?
One of Shopify's most impressive features is its easy payment gateway, which accepts multiple payment modes and makes the process more seamless.?
Overall, with Shopify eCommerce, brands have the opportunity to build their website and profit with a hassle-free selling experience.?
6) Conclusion
Altogether, return orders are a more hectic procedure than purchases since you have to manage and track them. However, it isn't easy to do so by relying solely on Shopify's return management system.?
Therefore, it's best to have a helpful app that lets you properly handle all orders. Timely returns positively impact customers and build trust, thereby convincing them to choose your company or product.?
7) FAQs?
7.1) Do I need an app to complete returns on Shopify??
Ans: While you can technically perform returns via Shopify alone, it is best if you get an app like ClickPost Returns Plus. This will help you automate and ease your returns while you concentrate on growing your brand.?
7.2) Are returns bad for my Shopify store??
Ans: Returns themselves cannot be avoided. However, it would be best to keep in mind that many returns can cause your store to face financial losses to keep up with the costs of returns.?