Shoot for the stars: Building a High-Performance Culture through Employee Engagement

“Always treat your employees exactly as you want them to treat your best customers.”

Stephen. R. Covey, American educator & author

In today’s hyper-competitive business environment, one of the most important contributors to the success of an organisation is its work culture. Building and maintaining a high-performance culture is necessary for nurturing talent, driving innovation, and creating successful outcomes.

The Happiness Effect:? Happy employees are more productive, shows research

Creating a high-performance culture necessitates a high level of employee engagement. High employee engagement results in employee retention, greater productivity, and customer satisfaction. A study by the Department of Economics at the University of Warwick reveals that happy employees are 12% more productive?when compared to the average worker. ?Engaged employees build a high-performing culture where people have the capability for critical thinking and problem-solving, strive hard to go beyond expectations, push their boundaries, and make effective business decisions.

Building a high-performance culture and employee engagement

In a high-performance environment, employees feel deeply passionate about their work. They are fuelled by a sense of purpose, progress and belonging, and they perceive their work as a catalyst for growth and a contribution towards something more meaningful. They feel completely aligned to their company's values and mission, constantly focus on developing their skills and regard themselves as part of a supportive team.

Key steps to creating and maintaining a high-performance work culture

• Constructive feedback: Regular and constructive feedback fuels employee growth and builds a foundation of trust between managers and employees. Employees need to be given frequent, timely and meaningful feedback?so they know they're seen, heard and valued.
• Recognizing & celebrating achievements: One of the key elements of building a high-performance culture is to recognize and celebrate the achievements of employees. This not only motivates them but also boosts their morale and promotes their happiness and well-being.
• Effective leadership: Leaders play a significant role in creating a culture of excellence. Good leaders not only offer clear and consistent feedback on performance of employees but also demonstrate the values and behaviours expected of them. By closely working together, leaders and HR can build a high-performance culture that attracts and retains top talent, fosters business success, and ensures that the company is geared to take on future challenges.
• ?Fostering a culture of inclusivity: A high-performance work culture focuses on Diversity, Inclusivity & Belonging. To promote a culture of inclusivity, it is imperative to foster open communication, create opportunities for participation, and ensure that everyone feels like part of the team.
• Embrace transparency: ?Transparency and trust are the cornerstones of a performance driven culture. Sharing company objectives, celebrating achievements and successes, and being transparent about challenges is vital to building trust among your employees.

Empowering & Connecting People, Building a culture of excellence

At Centena, our people are the driving force behind our success, and we believe that a high-performance culture is a long and continuous journey that necessitates a lot of dedication, patience and consistent effort at all levels of the organisation. We value inclusivity, diversity, collaboration, and growth and have built a culture where employees contribute ideas, take ownership and drive positive change.

Providing timely, meaningful feedback to employees is integral to building a high-performance culture. Keeping this in perspective, we promote a feedback culture that is considerate and constructive. We also constantly reinforce the significance of empathy through communication channels, training sessions, and other initiatives. Our weekly meetings act as a platform where every team member is given the opportunity to express their opinions and concerns. In addition, through our employee engagement initiative called Colours, we also organise programs and cultural activities aimed at encouraging teamwork and collaboration. We organise various CSR activities aimed at environmental and societal wellbeing, through which we strive to create a positive impact on the global communities where we serve. Our approach to Corporate Social Responsibility at Centena transcends departmental boundaries, it is a collective effort that involves active participation from all employees. From Ramadan initiatives to organising beach cleanups, blood donation drives, and Earth Day awareness campaigns, our team consistently engages in meaningful activities that contribute to positive change.

With great power, comes great responsibility. At Centena, we nurture thought leaders who have remarkable decision-making skills, strategic vision and managerial prowess. We identify and recognize high-performers who not only demonstrate excellence in their roles but also possess the unique ability to inspire others and guide them towards a brighter future. We also provide opportunities for professional growth and constantly strive to cultivate leaders who are flexible, adaptable, transparent, open to new ideas and motivate their teams to achieve exceptional results.

A high-performance work culture is not something that occurs by chance; it is purposely crafted and fostered to ensure peak performance while keeping the employees constantly motivated. So, leverage the potential within your workforce and build a resilient and adaptable culture that survives any challenge. Scale new heights of success!

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