The Shocking Reality of Data Poverty
Enamul Haque
Director of ServiceNow Solutions and GTM Strategy | Driving Digital Transformation and Business Growth with ServiceNow Solutions | Experienced in Global Client Engagement and Enterprise Solutions
The other day, something unexpected happened. I received an email from O2, my mobile provider, thanking me for being a customer. Normally, these emails don’t catch my attention, but this one was different. It mentioned something about helping to fight data poverty through its National Databank initiative. I’ll be honest: data poverty wasn’t something I’d given much thought to before. But the email made me curious, so I started digging deeper into the issue.
The Stark Reality of Data Poverty in the UK
What I discovered was eye-opening. Did you know that around 8.5 million people in the UK need more basic digital skills? That’s almost 13% of the population who struggle with everyday tasks like emailing or browsing the internet. For those of us who are online every day, it’s easy to take these skills for granted. Still, this digital divide is a significant barrier to millions participating fully in society.
But it gets worse. The stats reveal that 3.7 million households with children in the UK don’t meet the minimum digital living standard. This means that four in ten households with kids struggle to access digital resources. In today’s world, where so much of education, work, and even healthcare is moving online, this is more than just an inconvenience: it’s a crisis.
What is Data Poverty?
So, what exactly is data poverty? It’s a term that refers to the lack of access to affordable, sufficient, and reliable data. Whether due to high costs, poor infrastructure, or limited digital skills, data poverty prevents people from engaging with the digital world meaningfully. And this isn’t just a problem in the UK; it’s a global issue. As of 2023, about 2.9 billion people worldwide still don’t have access to the internet. Even among those who do, many only have basic or limited access, which doesn’t allow them to participate fully in the digital economy.
The Role of Digital Exclusion
This is where the concept of digital exclusion comes in. While data poverty focuses on the lack of data access, digital exclusion is a broader issue. It encompasses everything from the lack of devices to inadequate digital literacy. For example, in many low- and middle-income countries, only 10% of people have “meaningful connectivity,” which includes fast, reliable internet that they can use daily.
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The cost of data is another significant barrier. In some developing countries, the cost of 1GB of mobile data can consume more than 5% of a person’s monthly income. For many, this means choosing between necessities and staying connected online.
Why This Matters
As I explored these issues, I realised that data poverty and digital exclusion aren’t just abstract concepts. They’re critical issues affecting millions of lives daily. And they’re not just about missing out on the latest social media trends or streaming services; they’re about access to education, employment, healthcare, and staying connected with loved ones.
The COVID-19 pandemic brought this into sharp focus. During lockdowns, millions of children worldwide couldn’t access remote learning because they didn’t have the necessary digital tools or internet connectivity. This digital divide in education risks leaving a generation behind.
What Can We Do?
So, what can we do about it? It starts with awareness and understanding that data poverty and digital exclusion are absolute and pressing issues. But it also requires action. Supporting initiatives that provide affordable internet access, investing in digital infrastructure, and promoting digital literacy are all crucial steps toward bridging the digital divide.
Final Thoughts
Reflecting on this journey, I’m struck by how something as simple as an email can open our eyes to the more significant issues around us. Data poverty and digital exclusion are challenges we must address to create a more equitable and inclusive digital world. It’s about more than just technology, it’s about ensuring everyone can thrive in the digital age.
Head of Clients Solutions @ Broadstones Group | Client Partner
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