Ship'n Tell: August 2024 Edition

Hey there, and welcome to our very first LinkedIn newsletter! We’re excited to bring you monthly updates packed with the latest ShipperHQ product news, must-attend industry events, and expert insights into eCommerce.

It would mean the world to us if you subscribe ツ

What's Inside:

• 7 strategies to optimize your shipping experience for the holidays
• We’re sponsoring BigSummit 2024—hope to see you there!
• Must-read articles and resources to boost your business success
• ?A? ?d?e?t?a?i?l?e?d? ?r?e?p?o?r?t? ?o?f? ?e?v?e?r?y?t?h?i?n?g? ?t?h?a?t?'?s? ?h?a?p?p?e?n?e?d? ?s?o? ?f?a?r? ?i?n? ?t?h?e? ?2?0?2?4? ?P?a?r?i?s? ?O?l?y?m?p?i?c?s?.? LOL, kidding... but seriously, I could totally do it!

We've got some exciting innovations brewing behind the scenes (Jo Baker actually hinted this morning that I'll get the green light to drop the news soon, so stay tuned for that).

In the meantime, let's talk about something crucial: There are only 113 days until Black Friday/Cyber Monday.

The holidays will be here before you know it, bringing more shoppers to your site. More potential customers. More opportunities to turn those carts into cash.

But let’s get real…

Underestimating the shipping experience during the holiday season? Big mistake.

It’ll leave your customers frustrated and turn your peak season sales into a nightmare. With all that potential revenue on the line, perfecting your shipping experience is non-negotiable.

Here are 7 must-do strategies to make 2024 your best year yet:

1. Offer Multiple Shipping Options: Customers love having choices. Cater to all needs and preferences by offering options like standard, expedited, overnight, same-day delivery, and click-and-collect (BOPIS).
2. Be Transparent with Rates and Dates: Win more hearts (and carts) by displaying upfront shipping costs and accurate delivery dates at checkout. This transparency builds trust in your brand, reducing abandoned carts.
3. Leverage Free Shipping: Encourage higher cart values by offering free shipping on orders above a set amount. Better yet, show how close they are to that free shipping threshold right at checkout. Shoppers can't resist!
4. Go Green with Eco-Friendly Options: Appeal to eco-conscious consumers by offering recyclable packaging and carbon-neutral shipping methods. Show that you care about sustainability!
5. Provide Real-Time Tracking: Ensure a smooth, reliable post-purchase experience with real-time order tracking and delivery notifications. This is key to locking in customer satisfaction and loyalty.
6. Streamline Your Returns Process: Simplify returns to build trust and encourage purchases. Clear, straightforward policies can turn a potential negative into a positive customer experience.
7. Optimize Order Fulfillment: Ensure fast, accurate deliveries with efficient inventory management, smart packaging, and quick dispatch to keep your customers happy and coming back for more.

UPCOMING EVENTS

We’re excited to announce that ShipperHQ is an official sponsor of BigCommerce's inaugural BigSummit! Happening here in Austin in just a few weeks, this event promises three action-packed days of interactive panels, expert insights, and community connections.

To kick off the festivities, we're partnering with Triple Whale and Smarterships to host a welcoming Happy Hour on Sunday night. Whether you're a local or out-of-towner, we'd love to see you there!

RSVP Now ?

PARTNER SPOTLIGHT

Space 48 is an award-winning ecommerce agency focused on partnership-driven commerce. Their customer-centric approach to ecommerce is based on developing deep, collaborative partnerships with clients and technology partners.

Space 48 blends customer experience-focused solutions with unbeatable ecommerce technology to amplify the revenue companies can generate online. BigCommerce and Magento trust Space 48 to deliver exceptional ecommerce experiences for consumers.

Think Space 48 could be a good fit for you? Get in touch with their team today

SHIP'N TELL FACT OF THE MONTH

80% of shoppers say they would wait an extra day for their order if that meant it was shipped in a more sustainable way.??

Source: Digital Commerce 360

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Dominate BFCM with Klaviyo

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