Shifting Perspectives, Changing Outcomes

As leaders, one of the most corrosive mindsets we can fall into is assuming negative intentions behind others' words or actions. It's easy to do, especially when we feel challenged or threatened. However, in my experience, this approach is often destructive and can hinder our effectiveness.

When I first started out in leadership, I allowed negative gossip about some team members to cloud my judgment. As a result, when faced with communication styles that differed from my own, I quickly assumed bad intent from them. This led to a difficult conversation with a team member, where my perspective prevented me from truly hearing them.

However, a shift in perspective changed everything. I began to question the negative perceptions I had heard and I considered that this person might simply have a different communication style. By seeking to understand and apologizing for my assumptions, I discovered that they were a direct communicator with the organization's best interests at heart.

While it's true that there are bad actors in every organization, I believe they are the exception rather than the rule. Most people want to do good work, contribute, and be part of something meaningful. Negative behaviors often stem from factors such as misinformation, personal experiences, or differing backgrounds.

As leaders, our success starts in our minds. By focusing on positive possibilities and believing that others have good intentions, we can often create a self-fulfilling prophecy. On the other hand, dwelling on negativity will only lead to embracing that negativity.

Assuming positive intent is a powerful tool. If you shift your mindset to being open to possibilities and believing that most people want what's best for the organization, you will often find that you are right.