Shhhhhhh!
Hank Frazee
President of IntroSource Consulting | Author of The Saturday Morning Post, Referral Upgrade, and Before We Say "Goodnight"
"Sometimes nothing is a good thing to say."
Anonymous
Years ago, I was a board member of a small foundation. I had missed a meeting and, when I returned, had heard that there had been quite a squabble at the last meeting, and one of the newer board members had quit.
No one really said much about it, and I wanted to hear the story, so I decided that I would ask my friend Ed about it after the meeting. He was twenty years older than me and light years more mature. Ed had raised money for the Smithsonian, The National WWII Museum, and many others. I liked him, and I looked up to him, too.
After the meeting, I asked Ed what had happened in regard to the board member who had quit, frankly thinking I would get some juicy details. He simply said, “I make it a habit never to repeat anything negative.”
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That was all he said. No follow up, no explanation, no apology, nothing but that. And I have never forgotten it. After I got past the initial brevity of his reply, I realized this was something to live by. How many times had I said unnecessary negative remarks, in that week alone? Ed’s reply caused me to rethink how I communicate with others. I realized I always felt worse after saying a negative remark, and my remarks had the effect of a spark to dry tinder, especially in a group setting. I noticed my comments led to others making negative comments as well. And when I make positive comments, that also influences others.
I don’t know about you, but for me, it is so tempting to say something negative, especially in a humorous way. But it never improves a situation, or my mood, or that of others.
I also notice that, when I resist the temptation to give in to this, I feel a sense of victory. Sometimes I use this question as a test: “Would I like what I say here to be published in the newspaper tomorrow morning for my friends and clients to see?” If not, then I do some of the hardest work a human will ever do; I keep my mouth shut. Because sometimes, nothing is a good thing to say.
-Hank
"Shhhhhhh!" from The Saturday Morning Post, at hankfrazee.com
Author/Expert Consultant/Speaker
11 个月My singular realization?of this concept came?as I was still?a teenager working in?commercial electrical construction.?In that setting,?talking behind the backs of others seemed?the norm, and I was?all too pleased to be a part of it.? On the way to lunch one day,?a much older and wiser?"elder statesman" of the electrical trades was driving me and another electrician to lunch,?and I asked him?what he thought of the?latest juicy gossip.?To my surprise,?he smiled knowingly?and never?responded a single word. He acted as if?he couldn't hear what we were saying and just kept that knowing "half-smile"?on his face, continued to drive, and completely diffused?any further?gossip. I was impressed at the composure showed in that situation.?I learned a lot that day without a single word spoken.