Shed Shopping
This weekend I personally crossed a threshold. I have always enjoyed mowing my yard by walking it using a self-propelled mower. When we first owned our house, I could mow the entire 1/2 acre in about 1 1/2 hours and on one tank of gas. It was invigorating and I looked forward to every cut. Now, Father Time is winning and what was once a task I enjoyed has turned into a chore.
I still love being outside and working in my yard. I hope that desire never wanes. However, mowing has now turned into a several-hour task where I end up spent and exhausted. I have resisted the purchase of a riding lawn mower. I have been defiant and stubborn because I never wanted to admit defeat. The time has come to accept that I need an alternative so that mowing never becomes a health issue.
To get this elusive piece of equipment to assist me in my yardwork calls for a new addition - a shed. We don't have enough room in our garage for a riding lawn mower with our cars. I know I could park outside, but we have enough room to add this new structure. (Please note that I know we're fortunate to have the home and property we have and don't take it for granted.)
To find a location that sells sheds, I searched online and found a location that was a mere five miles from my house. That seemed ideal and too good to be true. My wife and I jumped into the car and trekked over to hopefully find what we were looking for. When we pulled up to the drive, we were a bit concerned. There were examples of sheds lined up along the right side of the drive, but we didn't see anyone we could talk to. We saw one of the buildings that had a small clock sign on it with hands saying people would be back at 10:00 am. It was 10:30 am. We didn't feel confident about this location or experience. It was disappointing, but we weren't defeated.
We looked for other places throughout the city we could venture to. One site looked promising but it was quite a drive to get there. Undeterred, we headed out. As we pulled into the location at Miller Barns , we felt more at ease and thought we'd potentially find a shed. The buildings were more spread out and there was a main office right as you entered the property. We were able to meander in and out of as many buildings as we liked. We checked out sheds of every style and size. Inside each one was pricing information and dimensions.
After almost an hour, we went into the office and were greeted by two young, eager, and engaged men. They started with, "Hi there !! What brings you in?"
"We'd like to buy a shed," I replied. "Well, then I think you came to the best place for that," said the lead manager. I know this sounds cliche but it wasn't. The two staff were full of passion and couldn't wait to answer every question we posed. They asked what our time frame was and tried to gauge our interest. They were fairly sure we weren't going to make an impulse buy, but they wanted to do their best to get us closer to making a purchase.
We thanked them for their time and reassured them we'd be back to get a shed after we did some measuring back home. To try to ply us one last time they offered us some delectable donuts on the way out. (We passed . . . this time.) The experience with the team who loved their job made our decision easy. We'll definitely be back to get the new house for the impending riding lawn mower.
Do you see what a difference it makes when you encounter people who love their job? The first place we visited was run down, sketchy, and virtually abandoned. The second place was warm, welcoming, informed, and prepared to provide a great customer encounter. What is it like where you work? How about you personally?
You see, I think we focus so much on what's wrong at work. Or, we complain about how others aren't as good producers as they should be. The two gentlemen did none of that. It's going to end up in a sale. What if we took on their approach and loved what we did instead? What would our companies look like if we expected this from others as well?
I know it makes a difference by loving the work I do. I believe that if you can see this shed shopping, you can make it come to life everywhere !!
Corp Director of Human Resources, Covenant Woods & Board member at American Society of Healthcare Human Resources Administration (ASHHRA)
3 个月I experienced a little of this today at our local farm market. The location started out as a small farm stand on the corner that sold local Hanover Tomoatoes (the best tomato you will ever taste) and has now grown to a full blown open air building. They still sell tomatoes and so much more fresh fruits and vegetables. Today I observed someone selecting a watermelon. One of the employees stopped to help the woman, he had a big smile on his face, and gave her some tips and happily helped her choose the right melon. Then with a lilt in his voice he asked if there was anything else. She said yes, I’m looking for…and he said they are right over here, let me show you. He could have just pointed, but you could tell he liked his job and was happy to help customers. His friendliness made me smile and enhanced my experience and he didn’t even help me. Thanks for inspiring me reflect on that, Steve Browne, SHRM-SCP .
Jill-of-All-Trades Marketing
3 个月I love mowing the lawn but in the last 8 years have not handled that. I find it relaxing and stress relieving. But, we are now considering a riding mower. I love the analogy about customer service/loving what you do and the tip on a shed supplier! ??
People-Centric Business Leader, Small Business Enthusiast, Fractional CHRO/CPO, Speaker, Adjunct Professor, Author
3 个月Love this! So well said - life is too short to be miserable at work. Do what you love, love what you do.
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3 个月Wow, that's really interesting! Can you share more about what you saw in the shed shopping experience that exemplified great HR practices? #HRCommunity #GlobalHR #Culture #Leadership #Employees #Engagement
HR / Talent Executive | Artificial Intelligence HR Strategist | Executive Coach | Board Advisor | CHRO Expertise
3 个月It's fascinating how everyday experiences can reveal the essence of HR. Your shed shopping example illustrates the importance of culture and engagement in unexpected places. It reminds me of how Steve Browne, SHRM-SCP emphasizes the human side of our profession. What other everyday moments have sparked your HR insights?