Shared Services Weekly: Why Have An Operating Model?

Hi and welcome to our Shared Services weekly newsletter!

In the GBS and SSO space, there is currently a lot of focus on the operating model. GBS leaders are asking themselves is my operating model fit for purpose, is it designed to support the enterprise and is it ready to embrace full-scale AI? In his latest column, GBS Expert Tim Palmer, explores a range of techniques for building operating models and shares his top 10 questions to get you started. Bringing another perspective to the table, Slava Satanovsky and Dr Alexander Riedel, Siemens GBS share their thoughts on digitally enabled business models in their latest article. Last but not least, for a guide on Operating Model Transformation in The Age of AI join our webinar with Chazey Partners.

All the best,

Sally Fletcher, Head of Digital Editorial, SSON

Upcoming Webinars

WEBINAR: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes

Join us on July 30th for a webinar featuring Wendy Walker, Solution Principal at Sovos, to explore the ongoing impacts of IRS modernization on tax reporting. Wendy will delve into the evolution of these initiatives, discuss the motivations behind the IRS's modernization efforts, examine their implications for information reporting, and provide valuable insights on how to prepare for future changes.

WEBINAR: The Impact of AI Agents on Your Workforce

Without careful workforce preparation and a large amount of empathy, no AI implementation will succeed. As AI is becoming ubiquitous, not implementing is not an option, it therefore follows that adapting your workforce to the new reality of AI co-workers, must become part of the plan. Join this webinar on August 27th as AI and automation experts from Hypatos and SAP examine the real-world Impact of AI Agents on the workforce in Finance and beyond.

WEBINAR: Building Agility & Innovation Into Your Outsourcing Partnership (As Well As Cost-Savings)

Join us on August 27th, and learn how Toyota Motors created an outcome-based outsourcing model and how they implemented it for their entire infrastructure and service desk. Specifically, this webinar will guide you through strategies to foster agility, drive innovation, and achieve significant cost savings in your outsourcing relationships. Don’t miss this opportunity to revolutionize your outsourcing approach, secure your place here!

WEBINAR: Talent management & Skills development

Join our webinar on?August 6, to explore?Talent Management & Skill Development: Critical GBS Skills & Capabilities. Discover how Global Business Services (GBS) are addressing the global talent scarcity with innovative strategies and regional recruitment trends. We'll cover key topics such as workforce impact, Gen Z motivations, and AI applications, featuring insights from over 330 industry leaders. Led by Barbara Hodge, Principal Analyst & Global Digital Editor at SSON Research & Analytics, this session will provide valuable strategies to enhance your talent management approach.

Upcoming Online Events

ONLINE EVENT: Future of O2C: All Access

Mark your calendars for September 4th and join Future of O2C: All Access. We'll be exploring how organizations can look to confidently forecast and predict future cash-flow. How they can deploy automation and even AI tools to generate revenue and create elevated customer experience. We’ll also be examining the benefits of expanding order-to-cash, to opportunity-to-cash and incorporating sales into the GBS, for additional impact. Save your seat here!

ONLINE EVENT: IA World Series

The Intelligent Automaton World Series returns this?September 17-18?addressing the challenge of managing 175 technologies in the average company. Learn how pioneering organizations leverage intelligent automation to connect systems, boosting productivity and creating autonomous enterprises. This year's event focuses on mindful automation and how groundbreaking solutions like AI and Generative AI are the missing pieces to achieving seamless integration. Secure your place here!

White Papers & Reports

The IRS Modernization eBook

IRS modernization efforts, events, and what is coming next with subject matter expertise from Wendy Walker. Download this eBook to learn how to adopt transformation strategies to ensure your organization can scale tax withholding and information reporting processes to meet the new compliance requirements.

How To Automate Accounts Payable eBook

This eBook offers a comprehensive exploration of trends in accounts payable (AP) automation, along with insights into what the future will hold, and the role of e-invoicing in AP automation. It outlines best practices for selecting the right solution and provides detailed guidance on successfully implementing AP automation projects. Download it here.

The Process Intelligence Playbook

70% of digital transformations fail because transformation efforts are not backed by facts. This playbook equips organizations with the knowledge and tools to leverage cutting-edge AI to achieve operational excellence and business transformation. It goes beyond addressing current challenges. Instead, it positions Process Intelligence as a foundation for future innovation, empowering organizations to confidently navigate change and achieve success. Download it here.