Shared Services Weekly: What does it take to be capable in shared services?

Hi and welcome to our Shared Services Weekly Newsletter!

Our surveyed audience at SSON Research & Analytics tells us that shared services is an active industry. Not only is it expanding its service offering and scope, but it’s also engaging proactively in digital agendas to help improve enterprise functioning at service capabilities. But what does it mean to be capable on a people, process and technological level? This week I’ve provided a few resources to explore just what it means to be capable in shared services.??

Special Report & Whitepaper

Consistency and standardization are a core tenant of GBS since process variation causes drastic delays and eats into employee workloads. Read on to learn how process discovery for cash reconciliation & settlement can help standardize across geographies.??

How is the hybrid workforce changing workflows and collaboration? Read this report to understand how automation and process are changing to meet the evolving enterprise landscape.?

Upcoming Events

Join us this November 2 for SSOW APAC Digi where we’ll discuss building data and digital capabilities within the GBS Model, as well as APAC Data and Analytics trends.??

For a deeper dive into process management and tools, join SSON at the Process Mining and BPM Virtual Summit this October 25-26 to understand how process tools can identify bottlenecks, improve performance and redesign processes to be customer centric and end-to-end at scale.??

Alternatively, if customer-centricity is a growing priority – as it is for over 2/3rds of our surveyed membership – join us at the virtual event CX Automation Digi this November??

Webinar

If you’re interested in learning about broader workforce factors shaping 2023, join us this October 27 for a webinar into financial reporting trends.

State of the Industry Survey

Last but not least, it’s that time of year again where we gauge how the global industry is performing, their priorities and footprint. Share your thoughts by participating in the State of Industry survey and be kept up to date on the current state of play for shared services and GBS.?

Podcast of the Week

In this episode of SSONext, host Barbara Hodge sits down with Tom Olavi Bangemann , an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics . He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.?

Tom and Barbara take you behind the scenes into SSON’s expansive data resources to offer a deep dive into the topic of location as it relates to GBS and shared services. You’ll hear details on:

? Why NOW is the right time to focus on and study in detail your locations of operations

? How leaders can leverage their existing footprint

? The big driver that is most relevant in today's GBS

For the full details on those points, and a lot more, please listen to the episode.

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Til next time,?

Jordan Mullins , Head of Editorial, SSON