Shared Services Weekly: Trending Topics at SSOW Europe!
Hi and welcome to our Shared Services weekly newsletter!
Last week SSON held their largest Shared Services & Outsourcing Week Europe, ever! Over 900 attendees met in sunny Lisbon, for 3 days of panels, keynotes and awards.?
What were the key themes on everyone’s lips? Well, the two that stood out were “service excellence” and “Gen AI experimentation.” There was a plethora of sessions around CX and how to embed a customer-centric ethos into your GBS, this idea was linked to technology implementation, talent management and process design. Regarding Gen AI, it was clear that it’s no flash in the pan and leading shared services such as 西门子 , Allianz , 阿克苏诺贝尔 all talked about the strides they were making in experimenting and implementing the tool.?
We’ll be releasing several articles and podcasts over the next two weeks with the insight from onsite, so keep your eyes open!
All the best,
Sally Fletcher , Editor, SSON
Upcoming Webinars
WEBINAR: Mitigating Risk: Transforming R2R Processes for Enhanced Compliance
This upcoming webinar?will share the findings of a recent SSON Research & Analytics report focusing on risk mitigation - with quality now far outweighing other metrics of success for R2R services, businesses need to consider how they can benefit from technology to drive improvements. Join us tomorrow, May 23rd to unlock actionable strategies for optimizing your R2R operations.
WEBINAR: Applying AI to AP to Vastly Improve Productivity, Visibility & Value
In 2024, many of the most advanced finance functions are using AI to gain visibility into their spend analytics, enable decision making and release previously un-heard of levels of productivity. Join us next Tuesday, May 28th as we discuss just how easy AI is to implement and whether it lives up to the hype. Featuring real use-cases from fast-food chain Five-Guys and mobility provider FreeNow - this is not one to miss!
ROUNDTABLE DISCUSSION: How to Maximize the Value of Your HR Technology
Join us next Wednesday, May 29th for a can't miss roundtable discussion, where experts from Tesco Business Solutions , KPN and Alight Solutions will explore ways that technology can be best used to support organisations in gaining resilience in a crisis environment, securing talent in a changing and tight labor market and providing value to stakeholders. Register here.
WEBINAR: Service Experience in GBS
In an era of digital transformation, optimizing service experience in GBS is critical for driving business success. SSON Research & Analytics upcoming webinar will dive into the evolving landscape of service experience within GBS, exploring the current state of GBS service experience, key challenges, and future trends.?Save your seat here.
WEBINAR: Top 3 Ways to Uplevel Your Finance Tech Stack in 2024
The expectations for Finance and Accounting teams have never been higher. Our latest webinar will highlight the 'Top 3 Ways to Uplevel Your Finance Tech Stack in 2024'. Taking place on June 12th, join us to uncover proven strategies to save your team significant time and effort, featuring real insights from SeatGeek .
领英推荐
WEBINAR: Low Risk:High Value – the GenAI Sweet Spot for P2P Teams
Join this webinar on June 13th and discover how Helpdesk, Xelix ’s brand new GenAI tool??is set to save teams hundreds of hours and headaches managing shared inboxes or trying to make generic solutions work for P2P. The best part? It’s low risk so it’s easy to get IT on board. The even better part? You can go from idea to reality in just four weeks.
WEBINAR: World’s Best GBS Runner Up Interview with Tesco Business Solutions
Join SSON Research & Analytics on June 13th to discover the winning formula behind Tesco Business Solutions , the runner-up of SSON Research & Analytics 's 2024 World's Best GBS Award. Discover how you can apply these learnings to optimize your own GBS model and drive organizational growth.
WEBINAR: Autonomous AP: Integrating GenAI for End-to-End AP Processing in Enterprise ERP Environments
Join this webinar on June 20th to discover the role of generative AI and advanced algorithms in autonomous AP processing. It will explore the evolution beyond traditional methods, as well as the implications of forthcoming eInvoicing mandates such as Peppol and ZUGFeRD, and how to harness the power of genAI for ensuring compliance and bolstering efficiency.
Digital Content
WHITE PAPER: End-to-End AP Automation Software Evaluation Guide
Making a change to Accounts Payable processes can seem intimidating. This guide is designed to give you a head start on your evaluation journey with resources to help you research, evaluate, and eventually partner with an invoice-to-pay automation provider that will set up your finance team for long-term success. Download your copy here.
Online Event
Finance Transformation Virtual Summit
We are excited to announce our Finance Transformation Virtual Summit is back! Whether you are just beginning your journey and deciding on a finance transformation roadmap or examining your existing strategy, the insights provided will add value to your organization and how to adapt to the changing digital landscape. Join us June 25-26 to hear from industry experts at 特易购公司 , 辉瑞 , 欧莱雅 , 飞利浦 , American Express and more!
Shared Services | Global Business Services (GBS) | Transformation | Finance Operations | Chartered Accountant | BPO Operations | SSON Advisory Board Member | Craft Beer
6 个月Thanks Sally Fletcher Look forward to the upcoming reports (and videos! ??). Great summary. Some of my key takeaways too were “service excellence” and “Gen AI experimentation.” ??