Shared Services Weekly: Top Tips For Setting Up Your Next GBS Center

Hi and welcome to our Shared Services weekly newsletter!

The Shared Service industry is booming! In fact, center numbers keep growing year over year and SSON Research & Analytics' reports that in 2024, there are 8,000 captive centers and over 3,000 outsourced centers globally. If you are one of the many looking to expand, then you might want to check out our latest podcast episode on SSO Next with Karan R Bhatia, Head of GBS Asia Hub, Sanofi Consumer Healthcare. Here Karan talks about his Top Tips for Setting Up A Brand New GBS.

All the best,

Sally Fletcher, Editor, SSON

Upcoming Webinars

WEBINAR: Service Experience in GBS

In an era of digital transformation, optimizing service experience in GBS is critical for driving business success. SSON Research & Analytics upcoming webinar will dive into the evolving landscape of service experience within GBS, exploring the current state of GBS service experience, key challenges, and future trends. Save your seat here.

WEBINAR: Top 3 Ways to Uplevel Your Finance Tech Stack in 2024

The expectations for Finance and Accounting teams have never been higher. Our latest webinar will highlight the 'Top 3 Ways to Uplevel Your Finance Tech Stack in 2024'. Taking place on June 12th, join us to uncover proven strategies to save your team significant time and effort, featuring real insights from SeatGeek .

WEBINAR: Low Risk: High Value – the GenAI Sweet Spot for P2P Teams

Join this webinar on June 13th and discover how Helpdesk, Xelix’s brand new GenAI tool??is set to save teams hundreds of hours and headaches managing shared inboxes or trying to make generic solutions work for P2P. The best part? It’s low risk so it’s easy to get IT on board. The even better part? You can go from idea to reality in just for weeks.

WEBINAR: World’s Best GBS Runner Up Interview with Tesco Business Solutions

Join SSON Research & Analytics on June 13th to discover the winning formula behind Tesco Business Solutions, the runner-up of SSON Research & Analytics's 2024 World's Best GBS Award. Discover how you can apply these learnings to optimize your own GBS model and drive organizational growth.

WEBINAR: Autonomous AP: Integrating GenAI for End-to-End AP Processing in Enterprise ERP Environments

Join this webinar on June 20th to discover the role of generative AI and advanced algorithms in autonomous AP processing. It will explore the evolution beyond traditional methods, as well as the implications of forthcoming eInvoicing mandates such as Peppol and ZUGFeRD, and how to harness the power of genAI for ensuring compliance and bolstering efficiency.

Digital Content

WHITE PAPER: End-to-End AP Automation Software Evaluation Guide

Making a change to Accounts Payable processes can seem intimidating. This guide is designed to give you a head start on your evaluation journey with resources to help you research, evaluate, and eventually partner with an invoice-to-pay automation provider that will set up your finance team for long-term success. Download your copy here.

Online Event

Finance Transformation Virtual Summit

We are excited to announce our Finance Transformation Virtual Summit is back! Whether you are just beginning your journey and deciding on a finance transformation roadmap or examining your existing strategy, the insights provided will add value to your organization and how to adapt to the changing digital landscape. Join us June 25-26 to hear from industry experts at Tesco, Pfizer, L'Oréal, Philips, American Express and more!