Shared Services Weekly: Stability in a time of migration

Hi and welcome to our Shared Services Newsletter,

Whether you’re out of the office for a much needed vacation, travelling for work, or making a more permanent relocation – you’re not alone. It seems that everyone is on the move at the moment. In fact, SSON just launched its Future of Work and Business Resilience State of the Industry Survey to understand how these broad-sweeping migration patterns are impacting shared services.?

Below I’ve provided some key resources and tools to help maintain stability, no matter where you may be logging in from.?

SSON Research & Analytics’ Chart of the Week

To support process optimisation efforts, European shared services and GBS leaders are relying mainly on automated solutions (88%) and data analytics (77%) via cloud platforms (73%). As robots take on more transactional work from humans, workforce optimisation between bots and humans is also a key priority as cited by two-thirds of respondents.

(This chart is from: Driving Greater Value in European GBS & Shared Services: Scope Expansion, Improved Customer Centricity & End-to-End Ownership)

Upcoming Webinars

In a time of significant economic, social, and political volatility, business leaders must shift their operations to make the most of future market advantages. Join SSON and JTI on September 11 for “Innovating through Uncertainty: GBS' Response to a Volatile External Environment” to learn how GBS organizations are harnessing scale, capability and technology to deliver innovation.?

This September 15, join SSON and Melissa Edwards, AP Manager for TE Connectivity as she shares her journey migrating the TE Connectivity shared services operation from the US to Costa Rica.??

Special Reports & Whitepaper

In the realm of process exploration, process discovery and process mining dominate. Only 28% of SSOs have invested in task mining, a process exploration tool that collects user data on how an employee interacts with a process in real time. Download the “How Task Mining Can Drive Process Excellence” report to see the potential value organizations can unlock by investing in a task mining tool.?

The Intelligent Automation 2022 Benchmarking Survey collected responses from shared service practitioners worldwide to understand the current state of intelligent automation in their organizations. The survey findings have been compiled in the “Intelligent Automation Global Market Outlook Report: End-to-End Transformation for Business Processes” report. Download the report to see where SSOs stand with solutions such as process discovery, workflow automation, and data management.?

Inflation is more than just a flash in the pan. Global transaction volumes fell for the second quarter in a row, sliding 6 points against the forecast range. With demand softening, activity across the transport and logistics sector fell below the expected range for the first time in a year. Download this white paper from Tradeshift to understand how external events are impacting business-to-business commerce across the world.?

Online Events

The Accounts Receivable Automation Digital Summit from October 12-14, will tackle how finance can better manage cash flow, reduce debt, streamline and digitize collections.

Alternatively, join the Process Mining and Business Process Management (BPM) Digital Summit, to be held October 25-27, to learn how process tools can identify bottlenecks, improve performance and redesign processes to enable hybrid work environments.?

SSONext Podcast of the Week

In the latest episode of SSONext, I sat down with Barbara Hodge to chat about DATA. Specifically, how SSON uses all that data it collects through surveys over the year. The fact is, it’s all reflected back to the market to support shared services and GBS.

Listen to this episode for the inside scoop on ‘the why’, and ‘the how’ of finding and using data to your advantage. Barbara and I dig specifically into:

? How SSON shares the data it collects with the shared services industry

? What future the research points to, and how to get ahead of these topics

? How to get an edge through data

This episode is also an opportunity for us to express our deep gratitude to the shared services and GBS industry. Thank you for always taking the time to respond and provide the input we need to keep bringing you the industry statistics you need to fuel smart decision-making and innovation.

Til next time,?

Jordan Mullins, Head of Editorial, SSON