Shared Services Weekly: SSON’s Book (& Podcast) Club!

Hi and welcome to our Shared Services weekly newsletter!

There’s nothing like a good book to get you inspired! And whilst my tastes usually run to cozy crime, I’ve made an exception for SSON ’s incredibly exciting new column. We’ve asked the industry leaders from the SSON Global advisory board to recommend a book, podcast or article that’s influenced their career and can be applied to global business services. Read Carla Sarti (former VP of GBS at Lear Corporation)’s recommendations here and Dave Hughes ’ here.

All the best,

Sally Fletcher , Editor, SSON

Upcoming Webinars & Online Event

WEBINAR: Workforce Analytics as a Key Lever for the Future of Outsourcing

Join us alongside Sapience, on July 11th?as we delve into the critical decisions surrounding Shared Services Organizations and explore the nuanced landscape of outsourcing, captive, and hybrid models. This session will deliver actionable insights tailored to empower shared services professionals like you to make informed decisions that drive efficiency, productivity, and growth within your organization.

WEBINAR: How Generative AI Can Transform Intelligent Document Processing

Recent advances in AI have the potential to transform IDP from merely ingesting and processing documents to?understanding and acting?on the information within them. Join us July 23rd to discover how AI-Powered IDP solutions can transform business operations and deliver value like never before by automating complex document workflows, enhancing data accuracy, and delivering true, actionable document intelligence.?

WEBINAR: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes

Join us on July 30th for a webinar featuring Wendy Walker , Solution Principal at Sovos , to explore the ongoing impacts of IRS modernization on tax reporting. Wendy will delve into the evolution of these initiatives, discuss the motivations behind the IRS's modernization efforts, examine their implications for information reporting, and provide valuable insights on how to prepare for future changes.

WEBINAR: Fraud & AP Solutions: Did Your Supplier Change Banks or are You Getting Robbed?

44% of businesses have been targeted by invoice fraud. 43% of businesses have been hit by Business Email Compromise (BEC) scams, according to a 2024 survey of 1,533 finance professionals from Censuswide Research. If you want the upper hand in the fight against fraud, put AI and machine learning to work, turning your manual or template-based processes into secure, autonomous processes. Join this webinar on August 14th to gain insights on the current impact of fraud within AP, how AI and ML can mitigate the risk of fraud within AP, and moving beyond automated AP processes to autonomous.

WEBINAR: The Impact of AI Agents on Your Workforce

Without careful workforce preparation and a large amount of empathy, no AI implementation will succeed. As AI is becoming ubiquitous, not implementing is not an option, it therefore follows that adapting your workforce to the new reality of AI co-workers, must become part of the plan. Join this webinar on August 27th as AI and automation experts from Hypatos and SAP examine the real-world Impact of AI Agents on the workforce in Finance and beyond.

ONLINE EVENT: Intelligent Automation World Series

Save the date: the Intelligent Automation World Series returns this September 17-18! At this year’s event, expert speakers from 阿克苏诺贝尔 , The Hershey Company , 诺基亚 , Takeda , Northern Trust and more will be discussing the topic of mindful automation: the right product, at the right time for the right process, and how you can use ground-breaking solutions such as Artificial Intelligence and even Generative AI as the missing piece to connect them. Secure your place here.

White Papers & Reports

WHITE PAPER: The IRS Modernization eBook

IRS modernization efforts, events, and what is coming next with subject matter expertise from Wendy Walker . Download this eBook to learn how to adopt transformation strategies to ensure your organization can scale tax withholding and information reporting processes to meet the new compliance requirements.

WHITE PAPER: The Process Intelligence Playbook

70% of digital transformations fail because transformation efforts are not backed by facts.?This playbook equips organizations with the knowledge and tools to leverage cutting-edge AI to achieve operational excellence and business transformation. It goes beyond addressing current challenges. Instead, it positions Process Intelligence as a foundation for future innovation, empowering organizations to confidently navigate change and achieve success.

REPORT: Generative AI in Shared Services: One Year On

Stay at the forefront of the digital evolution! Download this report to understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services.?

REPORT: Driving Improvements in R2R via Statutory Reporting

Statutory reporting plays a crucial role in ensuring compliance for organisations, but is still often overlooked when it comes to improvement initiatives. A recent SSON Research & Analytics survey found that the?perception of risk?is holding organisations back from moving work to centralised Centres of Expertise or Shared Services. This report summarises its findings and pinpoints opportunities to improve your performance.