Shared Services Weekly: SSON Launches GBS Innovations Column

Hi and welcome to our weekly Shared Services Newsletter!

Another week, another fantastic new contributor to SSON Digital. Last week SSON launched our AP Experts column , a fortnightly column focused on accounts payable and spearheaded by finance expert Dave Hughes. This week is the turn of GBS. Each month world-renowned, GBS and Digital Transformation expert Robert Weltevreden will be giving us his tips and tricks on digital and GBS transformation. Topics covered include design thinking, service excellence, data analytics and the pyramid of change. Read the first article here .

All the best,

Sally Fletcher , Editor, SSON

The latest report from SSON

State of the Shared Services & Outsourcing Industry Global Market Report 2024

Each year, SSON releases an annual State of the Shared Services & Outsourcing Industry report highlighting key trends, opportunities, and lowlights in the shared services industry. Now in its 20th year, this report explores the biggest priorities and challenges in 2024 - and how to navigate them. Download the report here.

Upcoming Webinars & Events

WEBINAR: Accelerate Financial Returns By Unleashing The Power of Problem-Solving, AI And Cultivating A High-Performance Culture

In 2024, operational leaders must meet demanding targets rapidly, necessitating a rethinking of performance systems. Join this webinar February 22 as experts will be sharing: The Top 4 COO Challenges For 2024, The Key to Leading Operational Excellence With Minimal Effort, The Role Generative AI Can Play In enabling problem solving at scale, How To Build Trust in Your Technology And momentum in CI, and more. Register here .

WEBINAR: Want to know why people love autonomous AP, or are you working late?

According to the Global State of AP Automation Survey 2021, 52% of businesses said their AP processes are only partially automated, and 16% said they are still investigating what AP automation could mean to their business. Indicating many SSOs are aware of how valuable automation would be for AP, however, are unsure where to start their AP journey. Join us on March 20th to unblock barriers to AP automation and gain control and visibility over your finance processes. Secure your seat here .

Autonomous Enterprise Virtual Summit

Join us February 27-28 and uncover how AI, automation and data can combine to create a self-optimizing enterprise. Over two days, we have invited?industry leaders?from Experian, Fannie Mae, Siemens GBS, Lexmark, and more to share case studies and?thought leadership?presentations that they have pioneered in. Don't miss out! Register your place here.

AP Automation Digital Summit

Join us March 5-6 and discover how tools such as Generative AI and Process Intelligence can create end-to-end autonomous workflows and powerful data analytics. We’ll also be delving into best practice in tackling new invoice regulations, driving working capital and the role of the Global Process Owner. Save your seat here!

SSON Research & Analytics

Q1 Benchmarking Survey: HR, Payroll, Travel & Expense

How does your SSO/GBS stack up against the industry’s best around HR processes??SSON Research & Analytics is?conducting a quick survey to understand how leading companies are performing across key HR processes. Share your expertise to unlock the workbook “State of the Industry: Reimagining Talent” visual analytics workbook (valued at $500!). Take it here .