Shared Services Weekly: Spooky Season

Hi and welcome to our Shared Services Weekly Newsletter!?

It was Halloween this week, and coincidentally it’s that time of year when we plan ahead for what changes we want to make in the New Year. Change can be particularly scary for businesses when the future is unpredictable or uncertain. Fortunately, shared services is very good at preparing for the future and weathering whatever it may hold.?

While we overload on candy, I want to share a few key resources, events and webinars for those unafraid of what change means for shared services.?

RPA

Join SSON and NICE for a webinar this November 10 to discuss how iQor ditched the excel file and created seamless workflows with attended RPA. For those interested in understating how Automation tools like RPA can be successful with long-term governance, AP Automation November will be held next week to discuss how AP Processes can be centralized, standardized and streamlined? with an SSO or GBS Model.??

Hybrid work

This November 15, Future Offices Digital will host a short session to discuss the real meaning of hybrid work – and the implications for your employees. Additionally, this report covers the top technologies SSOs need to reach the full potential of a hybrid workforce.?

Process discovery and IDP

This case study covers how one company used automated process discovery to identify over 300 process variations, save over $1 million and 65,000 person-hours in effort. This December, SSON will also be hosting the Intelligent Document Processing Virtual Summit. Speakers from? AECOM, Spectrum Brands, Dentsu International and Protective Life will be discussing straight-through service delivery through digital document and data management.?

State of the Industry Survey

For those interested in keeping in the loop about benchmarking trends and insights, fill out the 2023 survey in order to receive the full report when it’s published as well as to enter the draw for a free ticket to a 2023 event in the US, Europe, or Asia.?

Podcast of the week

In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont, GBS Change Management & Communications Lead at JTI to talk about all things change management, and its pivotal importance for GBS leaders. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO.

Emma and Barbara dissect:

? A case study of how the CM&C (change management and communications) team at JTI handled the pandemic and managed operations systematically

? Why change management has emerged as a critical enabler for GBS at JTI

? A foundational framework to guide GBS leaders in setting up a change management team (particularly as we move towards a post-pandemic recession)

For the full details on that and a lot more, listen to the episode.?

SSOW Orlando 2023

In other news, the 2023 SSOW Orlando agenda is now available. We have Alex Rodriguez and Megan Twohey keynoting and 85+ more insightful, exciting speakers. Check out the agenda today!

Til next time,?

Jordan Mullins, Head of Editorial, SSON