Shared Services Weekly: Is Process Mining Replacing Gen AI as Shared Services Hottest Buzzword?
Hi and welcome to our weekly Shared Services Newsletter!
With the recent publication of Gartner’s Magic Quadrant for Process Mining, a lot of talk amongst shared service leaders has been around the pros and cons of process mining and how it interacts with AI, Gen AI and Automation. Although there is some malingering skepticism around the ROI (especially given the often-high cost), there is an incredible amount of curiosity into what process mining and process intelligence can do for SSOs today.??
This is very much reflected by the registrations for SSON’s?Process Mining & BPM Virtual Summit, which now has over 1200 people signed up! During this event, process mining expert Timo Peters will discuss how Bayer scaled up to 4600 process mining users in just 14 months!?
All the best,
Sally Fletcher ?, Editor, SSON
Upcoming Webinars
In 2024, many of the most advanced finance functions are using AI to gain visibility into their spend analytics, enable decision making and release previously un-heard of levels of productivity. Join us on May 28th as we discuss just how easy AI is to implement and whether it lives up to the hype. Featuring real use-cases from fast-food chain Five-Guys and mobility provider FreeNow - this is not one to miss! Register here.
Join us May 29th as HR experts from Tesco Business Services, KPN and Alight Solutions lead an insightful discussion on how to maximize the value of HR technology. Gain invaluable insights into achieving ROI from your HR tech investments, effectively measuring their impact, and implementing deployment strategies for lasting success. Don't miss this opportunity to elevate your HR strategy and stay ahead in the ever-evolving HR landscape. Secure your place here.
It’s no secret that GenAI is firmly on the 2024 mandate for Shared Services and GBS. But where do you start and how do you decipher between GenAI noise and useful information? Join this webinar on June 13th and discover how Helpdesk, Xelix’s brand new GenAI tool launching in June 2024, is set to save teams hundreds of hours and headaches managing shared inboxes or trying to make generic solutions work for P2P. The best part? It’s low risk so it’s easy to get IT on board. The even better part? You can go from idea to reality in just four weeks. Save your seat here.
Is manual Record to Report slowing down your statutory reporting? SSON Research & Analytics upcoming webinar?will share the findings of a recent report by SSON Research & Analytics, focusing on risk mitigation - with quality now far outweighing other metrics of success for R2R services, businesses need to consider how they can benefit from technology to drive improvements. Join us on May 23rd to unlock actionable strategies for optimizing your R2R operations. Register now.
What makes a GBS truly world-class? Discover the secrets of high-performance GBS in SSON Research & Analytics’ webinar on May 28th. In this cant-miss webinar, we’ll explore the foundations of GBS, key drivers and performance indicators, and overall best practices. It will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential. Data insights from SSON R&A's 2024 "World's Best GBS" award applications will also be revealed. Secure your place here.
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Join this webinar on June 20th to discover the role of generative AI and advanced algorithms in autonomous AP processing. It will explore the evolution beyond traditional methods, as well as the implications of forthcoming eInvoicing mandates such as Peppol and ZUGFeRD, and how to harness the power of genAI for ensuring compliance and bolstering efficiency. Save your seat here.
The expectations for Finance and Accounting teams have never been higher. Our latest webinar will highlight the 'Top 3 Ways to Uplevel Your Finance Tech Stack in 2024'. Taking place on June 12th, Join us to uncover proven strategies to save your team significant time and effort, featuring real insights from SeatGeek. Save your place here!
Are you ready to unlock the secrets of high-performing GBS models? Join SSON Research & Analytics on June 13th to discover the winning formula behind Tesco Business Solutions, the runner-up of SSON R&A's 2024 World's Best GBS Award. Discover how you can apply these learnings to optimize your own GBS model and drive organizational growth. Register here!
In an era of digital transformation, optimizing service experience in GBS is critical for driving business success. SSON Research & Analytics upcoming webinar will dive into the evolving landscape of service experience within GBS, exploring the current state of GBS service experience, key challenges, and future trends.?Secure your place here.
Upcoming Events
Returning on May 21-22, Our?Process Mining & BPM Virtual Summit?will harness the power of process mining to support end-to-end process optimization. Whether you are just beginning your process mining journey or looking to its exciting future, this event will provide valuable insights for all. With over 52% of industry leaders noting BPM as a high-priority tool, according to SSON’s 2024 State of the Industry Survey - this is not an event to miss! Register here!
We are excited to announce our Finance Transformation Virtual Summit is back! Whether you are just beginning your journey and deciding on a finance transformation roadmap or examining your existing strategy, the insights provided will add value to your organization and how to adapt to the changing digital landscape. Join us June 25-26 to hear from industry experts at Tesco, Pfizer, L'Oreal, Philips, American Express and more! Secure your place.