Shared Services Weekly: Navigating People, Process, Data and Technology Challenges

Hi and Welcome to our Shared Services Weekly LinkedIn Newsletter!?

As we enter the second half of 2022, we are putting even more focus on providing greater value-add?and supporting the enterprise digital agenda.?

This week’s newsletter focuses on solutions for Navigating People, Process, Data and Technology Challenges.

SSON Research & Analytics’ Chart of The Week?

In 2022, shared services and GBS objectives are aligned with enterprise digital agenda and the support of digital transformation. The top objective is to ensure data digitization underpins seamless operating models, followed by getting the most out of new automation platforms is also a top priority.

(This chart is from: GBS and Shared Services State of Industry Survey 2022 )?

Continuous Improvement Digital Summit Next Week

According to SSON Research & Analytics, 55% of respondents voted "Process Design/Continuous Improvement" as a top priority for the year.?

From June 7-8, during the Continuous Process Improvement Digital Summit , join thought leaders who are building cultures of continuous improvement, embedding CX into the design and building CI into digital tools.

SSOW Digital Europe

In case you missed the European SSOW or want more exciting content and networking, we invite you to attend the European SSOW Digital Week on 21-23 June. Global Business Services Leaders from Takeda, Experian, Schlumberger, Roche and more, talk about the evolving GPO role, upskilling, operating model redesign and adding scope and maturity of processes the suite of business services.

Upcoming Webinars

Each transformation journey is unique, but there are common outcomes today's Finance executives are looking for: automation, analytics, data accessibility/usability, and anywhere productivity.?

This webinar – Accelerate and Succeed in Your Finance Transformation Journey – presents a how-to case study from an investment management firm, Challenger, to equip finance teams with a technology roadmap to accelerate digital transformation.

SSON’s 2022 AR Pulse Check survey of 103 SSO, GBS and Finance leaders reveals that 50% of the market? has invested in cloud. And yet, whether they’ve invested in cloud or not, it’s clear that AR teams are struggling to reduce manual administration and streamline customer contact. Automation can ease some of these pains, but automation alone won’t create new, better processes. There’s a disconnect between customer needs and the business processes set-up to support AR.?

During this webinar – What Collaborative AR Really Means to Your Business – attendees will receive survey data, insights and actionable steps to solve the AR/customer disconnect and enable accelerated cash flows, enhanced efficiency and improved CX.

Special Report

In a survey conducted by SSON Research & Analytics, 70+ GBS leaders shared their responses on key trends shaping the shared services O2C world.

Over 20 pages of comprehensive data in the State of the Order-to- Cash in Shared Services Report reveal how the traditional O2C outsourcing model is giving way to captive strategy, tips to help GBS prepare for the “Big Shift in O2C, how Danone recovered $6M by extending Shared Service operations with a cash application solution, and much more.

Until next time!

Naomi Secor , Global Managing Director, SSON