Shared Services Weekly: Happy New Year! Are you ready for 2025?
Hi and welcome to our Shared Services weekly newsletter!
Happy New Year! Welcome to the?first?Shared Services newsletter of 2025! Here at SSON , we’ve hit the ground running with lots of content to prepare you for the year ahead.
It’s Time to Revolutionize Your Finance Operations
Finance is truly a cornerstone of shared services, and organizations are ready to step into its future- from automated to autonomous.??As capabilities evolve beyond automating repetitive tasks to AI-driven ecosystems that operate independently, finance shared services are set to undergo an immense transformation in 2025.
Are you ready to embrace this next stage of efficiency? Well,?the Autonomous Finance Virtual Summit?will be looking at how organizations such as DHL , MIT Lincoln Laboratory , Swiss Re , and HP are moving from automation to autonomous with the help of AI.? Register here?to reserve your place.
2025 Finance Trends
However, the changes within finance are not only limited to the autonomous. As 2025 ushers in new opportunities and challenges, finance leaders must stay ahead of trends reshaping the CFO's back office. As such, we are hosting a webinar with onPhase on?2025 Finance Trends: Preparing Your Back Office for the Year Ahead .?From workforce trends to emerging fraud risks, get your team future-ready and?register here.
R2R Automation
Record-to-Report (R2R) is a particularly strong use case for transformation, as finance leaders are eager to reduce manual workloads and unlock the full potential of the function. As such, Redwood Software is hosting a webinar on?R2R Automation and the Art of the Possible: Energy Transfer’s Journey. This session focuses on Energy Transfer 's?R2R automation project, providing insights for finance leaders eager to implement automation that goes beyond tasks to enable end-to-end process-level efficiency.
Continuous Improvement Remains a Priority
Finance is not the only pillar of shared services being shaken up in 2025. Although continuous improvement remains synonymous with shared services, it has a lower focus on cost arbitrage. Shared services are evolving beyond cost savings to drive real value creation—and becoming true strategic partners.
领英推荐
To remain up-to-date with the latest improvement strategies, SSON’s?Process and Continuous Improvement Virtual Summit?will cover it all- from people-centric approaches to strategic technology implementation.? Register here?to learn how organizations such as Cox Automotive Inc. and CMI?are achieving excellence!
Transforming CX with AI
In today’s competitive landscape, shared services are increasingly recognizing customer experience (CX) as the North Star of service delivery. So, it is no surprise?the?hot topic of 2024, AI, is having a profound impact on CX. As such, our recent report in collaboration with NICE ,?Creating 360 Degree CX Awareness with Purpose-Built AI, provides actionable insights for implementing AI within CX and creating ROI.?Download your copy now?to discover how 索尼电子 and Carnival UK (P&O Cruises & Cunard) ?have leveraged AI-powered CX.
Setting Up A Modern Shared Services Center
There’s been a lot of talk about “shifts” in the shared service industry- cost to value, automated to autonomous, back office to the boardroom- a theme evident even in this newsletter. All these changes mean building a modern SSC is entirely different from its predecessors. To help you navigate a shared service center today, K&B Global is running a webinar on? Setting up a Modern Shared Services Center.
Thanks for reading,
Editor - SSON Digital
FCIPD Mentor,Advisor,Coach,Poet and Lifelong Learner ??Organisational Change Advisor ??HR Transformation and Shared Services Expert ??Talent Coach & Mentor ??Advisory Board Chair and Mentor -PushFar.com.??
2 个月Interesting read. Thanks Sally Fletcher . Would be good to see more emphasis placed on other GBS Shared Services Functions in 2025. Not just Finance -who I appreciate have the biggest spend budget and are very focused on cost management. How about some case studies or features on Shared Services Functions such as Human Resources, IT, Procurement, Real Estate, Customer Services and also general across the board topics such as Operational Excellence / Process Improvement , Customer Experience, Employee Experience, Metrics and Measurement, Stakeholder Engagement .???