Shared Services Weekly: The Handbook to Ensuring Your GBS Survival!

Hi and welcome to our Shared Services Weekly Newsletter!

The traditional GBS model is undergoing a significant transformation. Providing cost-savings is no longer enough and shared services are struggling to prove their worth to their internal customers. Leading Business Services are fighting back in a variety of ways. First by re-aligning their operating model to ensure it is both digitally enabled and completely joined up?with enterprise goals, second by expanding the breadth of services offered and third by introducing customer experience and marketing strategies to re-asset their worth. If you’re looking for inspiration as to how your GBS can add value, then check out our survival guide !

All the best,

Sally Fletcher , Head of Editorial, SSON

Upcoming Webinars

WEBINAR: Fraud & AP Solutions: Did Your Supplier Change Banks or are You Getting Robbed?

Organized crime and disingenuous individuals are becoming far more practiced and professional in the art of stealing from you. 44% of businesses have been targeted by invoice fraud. Taking place today at 10:00 am EST,?this webinar?will give you the upper hand in the fight against fraud, by putting AI and machine learning to work, turning your manual or template-based processes into secure, autonomous processes. Fraud shouldn’t just be a “cost of doing business.” Last chance to register here !

WEBINAR: Operating Model Transformation in the Age of AI (5 Essential Considerations)

We all know we need to embrace AI… whether you are planning an operating model transformation right now or just thinking about how to position your company for success in the AI future. Our upcoming webinar will provide you with the practical steps to adapt your function and operating model to become AI ready. Join us on?August 21st , where Chazey Partners - A QX Global Group Company will share exclusive research and findings from their recent report.

WEBINAR: The Impact of AI Agents on Your Workforce

While we often talk about the technology, the impact on people and how to support them on this journey, is much less explored. However, without careful workforce preparation and a large amount of empathy, no AI implementation will succeed and adapting your workforce to the new reality of AI coworkers, must become part of the plan. Join this webinar on August 27th to discover the real-world Impact of AI Agents on the workforce in Finance and beyond, with the help of AI and automation experts Hypatos and SAP .?

WEBINAR: Building Agility & Innovation Into Your Outsourcing Partnership (As Well As Cost-Savings)

Join us on August 27th , and learn how Toyota Motors created an outcome-based outsourcing model and how they implemented it for their entire infrastructure and service desk. Specifically, this webinar will guide you through strategies to foster agility, drive innovation, and achieve significant cost savings in your outsourcing relationships. Don’t miss this opportunity to revolutionize your outsourcing approach!

TECH DEMO: Preventing Payment Fraud in 3 Steps with Automation

Managing payments manually is costly, time-consuming, and risky, especially with the ongoing fluctuations between hybrid and remote work. With 80% of organizations reporting being victims of payment fraud attacks. or attempts, this risk is particularly high for AP teams. Join us on September 10th to learn how automation can greatly reduce the risk and free up time for AP staff to focus on other important tasks.

WEBINAR: What does best-in-class look like in the age of autonomous processing?

Join this webinar on?September 18th where we will review what best-in-class performance for invoice processing and accounts payable looks like for automated versus autonomous solutions. See how you stack up and learn what you can do to improve performance. Featuring exclusive insight from Paul Ellis , UK Director at Medius .

WEBINAR: Accelerate Your Path to AI AP Automation: Real-World Strategies for PE-Backed and M&A-Heavy Companies

Join OpenEnvoy and Raney's LLC on September 19th?for an in-depth discussion on how AI-powered AP automation is revolutionizing finance operations. This webinar will also have a specific perspective on Private-Equity portfolios and how M&A-focused companies can leverage advancing technologies like AI. Secure your place here !

Online Events Next Month

Future of O2C: All Access

Mark your calendars for September 4th and join Future of O2C: All Access . We'll be exploring how organizations can look to confidently forecast and predict future cash-flow. How they can deploy automation and even AI tools to generate revenue and create elevated customer experience. We’ll also be examining the benefits of expanding order-to-cash, to opportunity-to-cash and incorporating sales into the GBS, for additional impact.

Intelligent Automation World Series

The IA World Series returns this?September 17-18?addressing the challenge of managing 175 technologies in the average company. Learn how pioneering organizations leverage intelligent automation to connect systems, boosting productivity and creating autonomous enterprises. This year's event focuses on mindful automation and how ground-breaking solutions like AI and Generative AI are the missing pieces to achieving seamless integration. Save your seat here !

Report & eBook

The Future of Process Intelligence Market Report

Operational excellence remains a key driver for organizations but with rapid technological advancements, it may be time to shift away from traditional process mining software and through the rise of AI - Process Intelligence is moving into the spotlight.?This latest report highlights the future of Process Intelligence. Offering end-to-end visibility, Process Intelligence may be the key to future success.

3 Forces Reshaping Accounts Payable: Are You Prepared?

The world of Accounts Payable??is undergoing a dramatic transformation. Manual processes are becoming a thing of the past, driven by three key forces: the "Great Resignation" and global talent shortages, the rise of e-invoicing mandates, and the ever-growing impact of AI. This eBook will equip you with the knowledge and strategies you need to thrive in this evolving landscape.

Have your say!

State of Generative AI in Shared Services 2024 Survey

We’re exploring the impact of Generative AI in Shared Services/GBS, and your insights are crucial! What role is GenAI playing in your SSO/GBS today? Has the hype lived up to expectations, or is the reality much less exciting? By participating, you’ll help identify key trends, challenges, and opportunities in the field. Take the survey here !

State of the Supply Chain in Shared Services & GBS 2024 Survey

We're gathering insights for our State of the Supply Chain in Shared Services/GBS 2024 survey, and we need your expert input! By participating, you’ll help identify key trends, challenges, and opportunities within the industry. Your input will benefit the community and provide you with a chance to benchmark your operations against peers. Take it here !