Shared Services Weekly: Global Business Services: The Holy Grail for Shared Services and Business Services Operations

Hi and welcome to our Shared Services Weekly Newsletter!

GBS is in growth mode and promises wins in key strategic areas for organizations. A recent?survey on the state of?Global Business Services has proved?informative at a time in which so?many pressure points are converging?on enterprise. At the same time,?so many opportunities present?themselves as the service delivery model finds itself increasingly in demand to take on more work. In order to navigate these strengths and opportunities, download “The State of Global Business Services in 2023 and Beyond” today.?

For more insights into GBS, SSO Week Digital Europe from June 27-29 offers advice on how to position GBS as the most powerful asset to the enterprise. This multi-day event will include the following sessions:?

• GBS As The Driver For Enterprise-Wide Digital Transformation ??
• Solving The Talent Shortage With New Methods And Future-Of-Work Strategies ??
• The Global Team: Uncovering Secrets To Bridge Social Distance??
• Future GBS Operating Models For Agility And Resilience ??
• From GBS To Green Business Services – Can ESG Become A Driver For Sustainability & ESG? ??
• Progressing Your Shared Services Career And Leadership Skills???

In the last four years, workplace arrangements have shifted from in-office to virtual to hybrid. At this time, organizational culture has struggled to keep up. Fortunately, the whitepaper “A Tech-Powered Roadmap to Build a High-Performing Culture in the New Normal” explains how technology can intersect strategic points in the employee lifecycle to engage and encourage employees.?

For those interested in making the most of digital solutions, an upcoming webinar is aimed directly at accelerating performance and unlocking the value of digital transformation initiatives. On May 23, join “Are These KPIs in Your Digital Transformation Toolkit?” for a C-suite driven conversation on KPIs. The webinar will discuss how investment in processes and technology for spend management can deliver 6%+ savings on every dollar that you spend—even in a challenging environment.?

Location is a growing conversation topic among shared services and outsourcing professionals, and anyone looking to understand emerging trends on the location space should read this Egypt country spotlight. The report explains why organizations should consider Egypt for their IT and business process outsourcing needs. Some key takeaways readers will leave with include:?

• How the Egyptian government has supported growth in the outsourcing and IT offshoring realms?
• The impact of Egypt's investment in developing its technological infrastructure?
• How Egypt leveraged its young, educated workforce?
• First hand accounts of businesses that are already outsourcing in Egypt.?

Intelligent Automation Week is one of SSONs biggest events of the year, and it is quickly approaching. From June 19-21 some of the brightest minds in technology will assemble in Chicago to discuss the future of intelligent automation. The three-day event will feature industry-renowned keynote speakers, practitioner-led panel discussions, and networking opportunities with industry peers.?

If you can’t attend IA week in person, the digital versions of the event will take place this September. For those in the Americas region, click here to register for the event on September 20. For those in the EMEA region, click here to register for the event on September 19. For those in the APAC region, click here to register for the event on September 21.?

For anyone interested in a quick read, be sure to check out the new series from Solutions Leader Tim Palmer titled “Postcards From the Edge of GBS”. In the column, Tim shares his experience building an internal consulting practice and touches on topics such as talent management.?

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Thanks for reading,?

Evan Beebe , Editor, SSON