Shared Services Weekly: GBS: Front and Center

Hi and welcome to our Shared Services Weekly Newsletter!

GBS is considered the gold standard for shared services. Today, I want to share with you a little of some of the key benefits to the GBS model as well as some of the top resources published by SSON, and why they are so important to GBS, specifically.?

SSON Research & Analytics’ Chart of The Week?

The leading indicator for driving customer value-add is to focus on personalisation and experience, which will require improved customer-based analytics (or aligned collaboration). Significantly behind the above, European shared services and GBS also list more evolved automation/AI, elimination of siloed barriers, and data analytics.

(This chart is from: Driving Greater Value in European GBS & Shared Services: Scope Expansion, Improved Customer Centricity & End-to-End Ownership)

Upcoming Webinars

?It can be difficult to provide GBS leaders all the skillsets they need to make it in shared services. Join SSON today at 10:00 am EST for a webinar to learn how to identify and develop leaders within GBS through assignment-based rotations.?

One of the greatest benefits to the GBS model is that it’s able to work cross-functionally, cross-borders and cross-sites. However, a big challenge to overcome is process blindness. Join our webinar this August 17 to learn how to use process discovery for better workforce insights.?

IA World Series

From E2E change, to human centric automation and data excellence – don’t miss some of the hottest IA themes developed for the GBS space. Save the date here for IA World Series, coming this September 27th.?

Special Reports

According to SSON’s IA 2022 Benchmarking Survey, only 28% of shared services have invested in the technology, despite task mining’s effectiveness at providing insight into processes. Read on to learn how to utilize task mining on the front-end.?

End-to-end process management, a.k.a Global Process Owners (GPOs), are an increasingly popular enabler of the GBS model. Read on the learn how UX and low-code automation can better realize end-to-end process transformation. Likewise, you can read the IA Global Market Outlook Report to learn what goes into an E2E toolkit??

Podcast Highlight

In this episode of SSONext, I sat down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT.

Tim and I dig into:

? How technology serves as a major driver, and the importance of rigor as organizations scale automation.

? The rise of the ‘citizen developer’ - and why more roles are being filled with talent that does not have a technical background

? Why the value IT delivers to the business is much more important than the software it oversees

? What shared services and IT leaders can do to chip away at the barriers to integration

For the full details on that and a lot more, listen to the episode here.

Til next time!

Jordan Mullins, Head of Editorial, SSON