Shared Services Weekly: The Future of GBS (is Bright!)

Hi and welcome to our Shared Services Weekly Newsletter!

We often talk about shared services and Global Business Services (GBS) as existing on a spectrum of governance and infrastructure. However, as both the gold-standard and preferential model for managing multi-national business services, it's important to take time to reflect on what makes this structure unique. This week I want to share with you some resources to help you prepare for the year ahead – whether you’re transforming your shared services into a GBS model or maturing it further.??

SSON'S GBS Predictions

From the rise of sustainability and ESG, to the power of soft skills and the impact of attrition, if you’d like to read a little about the SSON team’s thoughts on what 2023 will hold, you can read our predictions here.?

Webinar This Month

When it comes to filling skills gaps, GBS must often do so for not just one or two positions, but dozens (or hundreds) of positions. Hear how one GBS recruited over 400 new employees during this webinar, to be held November 30.?

Special Reports

Customer centricity, and the expanding scope and connectivity between front-middle-back office functions, ensure the GBS is positioned as a strategic business partner to the business. Read on to learn what the future holds for the shared service centers that can harness customer centricity, as well as the impact AI can have on customer contact.?

Centers of Excellence (CoEs) are also an increasingly important feature of the GBS model. Read on to learn how COE teams are uniquely positioned to balance business needs and IT requirements with a holistic approach to driving results.

IDP Digital Summit

According to SSON’s 2022 State of the Industry Survey three of the top priorities for shared services today are end-to-end process integration, digitizing data and achieving automation goals. This December 6-8, join SSON for the virtual Intelligent Document Processing Summit, to discuss how this tool is the missing piece of the puzzle to deliver all three priorities.??

World's Best GBS Study & Award

Perhaps you already know what it will take to be the best in 2023.

Next year, SSON Research & Analytics is launching the World's Best Global Business Services (GBS) Study & Award to identify a truly outstanding GBS – one that reflects the innovative and forward-looking policies enshrined in the model and delivers clear value-add beyond process efficiencies. Applications close January 31st, 2023.

Podcast Highlight

In this episode of SSONext, host Barbara Hodge sits down with Charlie Chang , Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process.

Charlie?and Barbara dissect:

??How the needs of employees and employers differ across regions, and why the GBS recruitment process should reflect that.

??What processes GBS are typically looking to outsource??

??The struggle to attract and retain the right talent and why employer branding and a clear strategy make all the difference.

For the full details on that and a lot more, listen to the episode.

That’s all for this week. Til next time,?

Jordan Mullins , Head of Editorial, SSON

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