Shared Services Weekly: Drawing Wisdom from Data

Hi and welcome to our Shared Services weekly newsletter!

Ever seen the below image? It’s making the rounds on social media and I think it’s a great example of the importance data can play in decision making, and the importance of gleaning the right message. When making business decisions, it can be hard to tell if the data in front of you is providing helpful insight or sending you on a wild goose chase. This week I wanted to share a few resources to help you draw wisdom, and the analytics to match.

SSON Research & Analytics' Top 20?

Ever wondered how your organization compares against the Top 20 SSOs or GBS globally? Read on to learn how they perform across service delivery, L&D, automation and strategy in the annual summary report.?

Special Report

The Intelligent Automation 2022 Benchmarking Survey provides a good look at where SSOs stand with IA as they look to transform end-to-end (E2E) processes.??

Upcoming Webinars

Want to utilize AP benchmarking data to set standards for success or to know how AP can help deliver much needed efficiencies, time savings and fraud detection and prevention? Join the webinar this October 6 for a discussion on SSON's AP Automation State of Industry survey.?

SSON Research and Analytics is hosting a webinar into outsourcing. Join October 4 to learn how the state of outsourcing provides a new opportunity for the GBS model, alongside recommendations for 2023.?

Online Events?

Alternatively, we have a series of upcoming online events that combine case studies, thought leader driven fireside chats and polling. Join SSON for IA World Series next week, to learn about E2E, Human-Centric automation design and data driven change.?

If you’d like a more specific focus on automation for Accounts Receivable, the AR Automation Summit starts this October 11, where you can learn to streamline cashflow and digitize collections. Alternatively, for a point-solution specific event, Process Mining and BPM Digital Summit will begin October 25 and host speakers from PepsiCo, Amex and more!??

Podcast Highlight

Last but not least, tune in to SSONext! In our latest episode of SSONext brought to you by Appzen, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc.?

Matt and Barbara dig into details on why it’s vital for global business services (GBS) to focus on institutional knowledge as it relates to technology:

? How technology is pushing shared services and GBS forward

? The benefits of AI (artificial intelligence) to GBS

? The factors that drive true success for businesses choosing to use AI

?? For the full details on that and a lot more, listen to the episode.

Til next time,?

Jordan Mullins, Head of Editorial, SSON